ihimg.sys Blue screen of death

Posted on 2010-11-11
Medium Priority
Last Modified: 2012-05-10
I have a dell that is giving me a blue screen of death i ran whocrashed and it tells me the culprit is ihimg.sys i googled for this file to see if i could find any info on it and found nothing anyone got any ideas? i have run combofix and there was a mbr infection which it seems to have removed.
Question by:smartsystemsinc
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Expert Comment

ID: 34116900
Can you boot to safe mode? If not, what file is it hanging on? If you can get into safe mode, consider downloading and running a rootkit cleanersuch as UnHackme and malwarebytes...from within safe mode. It will require a reboot for the unhackme. Rootkit's will install a .sys driver that in turn downloads trojans.
LVL 66

Accepted Solution

johnb6767 earned 2000 total points
ID: 34117533
Probably a randomly created service....If the machine stays up long enough to Remotely access the registry, do the below suggestion there.....

Or locally if you stay in long enough.....

Might need to mount the disk as a slave and load the SYSTEM Hive.....

How to edit the registry offline using BartPE boot CD ?

Just follow the directions in the article, about loading the SYSTEM hive, and navigate to the "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\ihimg" key and set the "Start" value to "4".... Unload the SYSTEM hive, and then pop it back in your system to test......

 Or  you can do it either way, with BartPE, or UBCD4Win.

What is the Ultimate Boot CD for Windows?

Bart's Preinstalled Environment (BartPE) bootable live windows CD/DVD
LVL 66

Expert Comment

ID: 34117534
If you can get into the machine, you can also use Combofix. (stolen from rpggamergirl's postings...)  :)

Here's the instructions, if it doesn't run at first, then redownload and rename before saving to your desktop.
Please download ComboFix by sUBs:

You must download it to and run it from your Desktop
Now STOP all your monitoring programs (Antivirus/Antispyware, Guards and Shields) as they could easily interfere with ComboFix.
Double click combofix.exe & follow the prompts.
When finished, it will produce a log. Please save that log and attach it in your next reply by pasting it in the "Code Snippet" or "Attach File" window.
Re-enable all the programs that were disabled during the running of ComboFix..

Do not mouse-click combofix's window while it is running. That may cause it to stall.
CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

If needed, here's the Combofix tutorial which includes the installation of the Recovery Console:

Personally, I wouldnt install the recvovery console.
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Author Comment

ID: 34121131
I have run combofix already it did find rootkit activity and a mbr infection. both seem to be repaired and this is a remnant perhaps.

Author Comment

ID: 34121133
i will also try the above.

Author Comment

ID: 34122775
wow ok i haven't been able to try any of these steps all i can do is dell utility partition and a black screen imidiatly after dell bios splash screen. I think maybe a hard ware problem

Author Comment

ID: 34124017
Sweet its fixed turns out the reg key was bogus all random letters and numbers i deleted the key from control sets 1,2,and 3 and the blue screen is got so far thanks a bunch.
LVL 66

Expert Comment

ID: 34128322
Glad youre fixed....

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