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jsarinanaFlag for United States of America asked on

Outlook cache display

Strange,
I have a user running 64 bit Windows 7 on a dual quad core 12 GB RAM, SSD hard drive
Office Professional 2010
When she is in Outlook and is going to write a message there are addresses in her To: area
example in "To: you start to type and you will see a list of addresses that have been used in the pass
Example to: j
                 joe@example.com
                 jane@abc.net
                 ect...
She cannot select any of these, when she trys to select one they simple close up and go away

Any suggetions?
Windows 7OutlookMicrosoft OfficeMicrosoft Applications

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Last Comment
jsarinana

8/22/2022 - Mon
johnb6767

Rename %appdata%\Microsoft\Outlook\Profilename.NK2 to Profilename.old

Reopen Outlook, and allow it to rebuild, by sending someone a test email. Then resend another email, and see if it works....
ASKER
jsarinana

Thanks john6767
But there is no .NK2 in Appdata/Roaming/Microsoft/Outlook/
What's in there is the following:
outcmd.dat
outlook.NK2.old
Outlook.srs
Outlook.xml
OutlPrnt
ASKER
jsarinana

Woops!
That was my Outlook. For the user I'm having an issue with all she has is:
Outlook.srs
Outlook.xml
Your help has saved me hundreds of hours of internet surfing.
fblack61
johnb6767

Odd... Not sure where those names are coming from then.......
Chris Bottomley

In 2010 the NK2 method is replaced by suggested contcts:

In Outlook 2010 contacts you should see a folder "Suggested Contacts".

Is there anything there at fault, you should be able to drag faulty entries out, potentially to start again.

Chris
ASKER
jsarinana

What are some  faulty entries examples?
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Chris Bottomley

I don't know is the simple answer ... haven't got 2010 myself.  If it affects every address then presumably it'll be something dramatic like no email addresses stored against the names.

Chris
ASKER CERTIFIED SOLUTION
johnb6767

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ASKER
jsarinana

It did not work but I thank you for trying