Solved

Outlook cache display

Posted on 2010-11-11
10
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Last Modified: 2012-06-27
Strange,
I have a user running 64 bit Windows 7 on a dual quad core 12 GB RAM, SSD hard drive
Office Professional 2010
When she is in Outlook and is going to write a message there are addresses in her To: area
example in "To: you start to type and you will see a list of addresses that have been used in the pass
Example to: j
                 joe@example.com
                 jane@abc.net
                 ect...
She cannot select any of these, when she trys to select one they simple close up and go away

Any suggetions?
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Question by:jsarinana
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10 Comments
 
LVL 66

Expert Comment

by:johnb6767
ID: 34117571
Rename %appdata%\Microsoft\Outlook\Profilename.NK2 to Profilename.old

Reopen Outlook, and allow it to rebuild, by sending someone a test email. Then resend another email, and see if it works....
0
 
LVL 1

Author Comment

by:jsarinana
ID: 34121369
Thanks john6767
But there is no .NK2 in Appdata/Roaming/Microsoft/Outlook/
What's in there is the following:
outcmd.dat
outlook.NK2.old
Outlook.srs
Outlook.xml
OutlPrnt
0
 
LVL 1

Author Comment

by:jsarinana
ID: 34121393
Woops!
That was my Outlook. For the user I'm having an issue with all she has is:
Outlook.srs
Outlook.xml
0
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LVL 66

Expert Comment

by:johnb6767
ID: 34128382
Odd... Not sure where those names are coming from then.......
0
 
LVL 59

Expert Comment

by:Chris Bottomley
ID: 34233207
In 2010 the NK2 method is replaced by suggested contcts:

In Outlook 2010 contacts you should see a folder "Suggested Contacts".

Is there anything there at fault, you should be able to drag faulty entries out, potentially to start again.

Chris
0
 
LVL 1

Author Comment

by:jsarinana
ID: 34233255
What are some  faulty entries examples?
0
 
LVL 59

Expert Comment

by:Chris Bottomley
ID: 34233333
I don't know is the simple answer ... haven't got 2010 myself.  If it affects every address then presumably it'll be something dramatic like no email addresses stored against the names.

Chris
0
 
LVL 66

Accepted Solution

by:
johnb6767 earned 500 total points
ID: 34248928
Interesting stuff... Learn something new everyday.....

How to reset the nickname and the automatic completion caches in Outlook
http://support.microsoft.com/kb/287623

How to import .nk2 files into Outlook 2010
http://support.microsoft.com/kb/980542

I used Procmon to try and find where it is stored, but its inside the mailbox, so I cant get a hit on any file operations when trying to clear mine..... I dont know if theres going to be an easy enaswer outside of resetting the cache, and starting over.... Maybe try and reimport another .nk2 file back in?
0
 
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Author Closing Comment

by:jsarinana
ID: 34381419
It did not work but I thank you for trying
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