We have recently installed a BES Express server on a Windows 2008 machine that has Exchange 2007 installed. The install completed successfully and we can open up the Blackberry Administration service and see the various tasks etc which can be performed. When we click on "User" and then "Add a user" to search for a user we receive the following message which I have attached as a screenshot:
"The BlackBerry Administration Service cannot find the records you were looking for. Verify the search criteria you specified and try again"
We are definitely adding in the right server name and the user has a mailbox. Send As permission has been verified for the user also.
The strange thing is that this worked on Wednesday night immediately after we installed the Blackberry server as I was able to search for a user and send him out an Enterprise Activation password which he received.
Can anyone offer any advice as to how we can fix this please ?
Many thanks in advance