Celebrate National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Why can't BES Express 5.0 search/add new users ?

Posted on 2010-11-12
5
Medium Priority
?
2,561 Views
Last Modified: 2012-05-10
We have recently installed a BES Express server on a Windows 2008 machine that has Exchange 2007 installed.  The install completed successfully and we can open up the Blackberry Administration service and see the various tasks etc which can be performed.  When we click on "User" and then "Add a user" to search for a user we receive the following message which I have attached as a screenshot:

"The BlackBerry Administration Service cannot find the records you were looking for. Verify the search criteria you specified and try again"

We are definitely adding in the right server name and the user has a mailbox.  Send As permission has been verified for the user also.

The strange thing is that this worked on Wednesday night immediately after we installed the Blackberry server as I was able to search for a user and send him out an Enterprise Activation password which he received.

Can anyone offer any advice as to how we can fix this please ?

Many thanks in advance
Administration-Service.jpg
0
Comment
Question by:PurityIT
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
5 Comments
 
LVL 12

Expert Comment

by:mattclarified
ID: 34120190
Hi,

Take a look at this link and see if this helps with the issue you are having
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB19451

M@
0
 
LVL 16

Expert Comment

by:Auric1983
ID: 34120276
Another thing to check out... at the bottom of that screen do you see where it says "Refresh available user list from company directory"  click that.

the BES cache's the user list into the BESAdmin SQL Database so the user list is not real time.... (Really annoying)
0
 

Author Comment

by:PurityIT
ID: 34120459
Hi mattclarified,

It does sound like the same sort of issue we are having altough I did look in a log under C:\Program Files (x86)\Research In Motion\BlackBerry Enterprise Server\Logs\20101112 called MAST but can't see any errors in there at all.

Hi Auric1983,

I have done this a few times but it doesn't seem to make a difference.  The problem seems to be that the Blackberry Admin Service can't find any users at all.
0
 

Accepted Solution

by:
PurityIT earned 0 total points
ID: 34121177
Hi again,

I noticed that the besadmin account didn't the correct server roles assigned so I logged on as made the account a dbcreator, serveradmin and sysadmin.

I restarted the SQL server and then the Blackberry Mail Store service and this fixed the issue
0
 

Author Closing Comment

by:PurityIT
ID: 34299289
The SQL roles hadn't been assigned properly during the install so this had to be done manually
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

After hours on line I found a solution which pointed to the inherited Active Directory permissions . You have to give/allow permissions to the "Exchange trusted subsystem" for the user in the Active Directory...
There are times when we need to generate a report on the inbox rules, where users have set up forwarding externally in their mailbox. In this article, I will be sharing a script I wrote to generate the report in CSV format.
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question