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unable to install printer via network share

Posted on 2010-11-12
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Last Modified: 2012-05-10
we are currently running Windows server 2003 and have had this issue for a while.

I install a printer on to the server, I share it on the network and in active directory with the correct drivers installed for the client machines, when I attempt to install any printers that are shared on the server in active directory the client machine reports it is unable to find drivers for the printer, I am them required to manually find the drivers once found the printer installs correctly.

I obviously don't want users to continually search for drivers when installing printers via active directory so my question is how can I tell the client PC where the drivers are by the share on the server.
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Question by:jacass
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9 Comments
 
LVL 3

Expert Comment

by:thetime
ID: 34119678
Go to printer >> right click - properties on printer in question >> Sharing Tab >> Additional drivers >> Add the driver you usually browse to manually there.
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Author Comment

by:jacass
ID: 34119726
Hi Thetime

the correct drivers are installed for the client machines on the server (i.e. "Additional drivers "), it would just appear that the client machines can't find them.
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LVL 6

Expert Comment

by:bluemeln
ID: 34120208
I had this problem a while ago. The cause were the permissions on the system folder on the server which contains the drivers. Usually, the system folder containing the drivers (C:\WINDOWS\system32\drivers) automatically gives "Read&Execute/List folder contents/Read" permissions to Users %ServerName%Users). However, I was using a different partition for programs, and the permissions on that folder (D:\WINDOWS\system32\drivers) were different. When I made them the same as on our other print servers (I added %domain%\authenticated users with Read&Execute permissions), the clients were able to install the printer drivers through the server.
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Author Comment

by:jacass
ID: 34122772
How can I tell where the PS's are looking for the drivers when they try to install?
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Author Comment

by:jacass
ID: 34122776
PC's sorry
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LVL 6

Assisted Solution

by:bluemeln
bluemeln earned 2000 total points
ID: 34123093
It is usually %systemfolder% which often is c:\WINDOWS\system32\drivers.
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Accepted Solution

by:
jacass earned 0 total points
ID: 34123250
Thanks Blue,

Looks like I have sorted it,

Went to my XP workstation, opened the 'Printers and Faxes' folder on the server via UNC

File -> Server Properties -> drivers

click the properties of one of the printers, this showed me the file path where the drivers should be which was set to \\server name\print$ this share was pointing to c:\winnt\system32\spool\drivers\"etc etc" but the drivers were being installed to c:\windows\system32\spool\drivers\"etc etc"  

all I need to do was change where the share pointed to  so the XP machine was looking in the correct place now the drivers install with no problem.

I must confess this is something I completely overlooked and if you hadn't mentioned system folders I may of  continued to overlook it so I will be happy to award you the points.

Thanks for the help and the pointer.
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LVL 6

Expert Comment

by:bluemeln
ID: 34123420
Thanks, also for the detailed solution.
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Author Closing Comment

by:jacass
ID: 34153344
I know I resolve this myself but could not have done it without you, cheers
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