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Hp LJ 3600n Paper Jam From Tray 2

A clients HP lj3600n started giving paper jam errors! it happens every time it tries to print. the feed from tray 1 works fine but if i use tray 2 the paper jams. and i do have to physically remove it. Not sure if it is an internal sensor or maybe the feed roller is damaged but it is very frustrating! any idea would be great! thanks guys.

What i have tried. adjusting the paper type aligner in tray 2 checked and made sure all connections are good, and rollers seems clean.

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NeonetTech
Asked:
NeonetTech
3 Solutions
 
Rick HobbsRETIREDCommented:
It is the feed rollers in most cases. HP makes a roller kit to resolve the problem.  Contact HP or a local HP Service Center.
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Davis McCarnOwnerCommented:
The error should have been reported as a 13.xx on th efront panel which tells you what the sensed failure poit is; but, it is a known problem if what you see is the paper has been partially pulled from the tray.
Service manual link: http://www.eserviceinfo.com/downloadsm/30729/Hewlett-Packard_Color%20LaserJet%203000%203600%203800.html
$30 kit if it is the partial pull: http://www.feedroller.com/Store/product_info.php?products_id=6658
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brisquetCommented:
Yes, it would be helpful if you can give the exact error code on the front panel.

Do the feed rollers feel smooth or are they rough?  If they are smooth that will cause the paper jam.

Is the paper in the same place every time it jams?  There could be a little piece of paper that ripped off and is now stuck in the paper path and blocking one of the sensors.  Open the front door and take out the image drum and inspect the bottom and look for any bits of paper in there.  You may have to take out the bottom toners too.  I have seen this before and just a tiny piece of paper was causing the problem.
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NeonetTechAuthor Commented:
Yea it says 13.01.00 . so best bet would be the Roller Kit for 30?
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brisquetCommented:
Yes, the 13.01 error means the paper is not getting fed from the paper tray so replacing the rollers is the way to go.
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NeonetTechAuthor Commented:
As the new roller for this Printer has not come in yet, i will assume this will fix the issue. Thanks for everyone's help.
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hdhondtCommented:
This question has been classified as abandoned and is being closed as part of the Cleanup Program.  See my comment at the end of the question for more details.
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