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Word 2010 "Print Current Page" does not print correct page

Posted on 2010-11-12
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Last Modified: 2012-06-27
I have a customer that is trying to print single pages in different RTF documents.  When she goes to "print current page", the cursor is on the page desired AND the page desired also shows in Backstage view as the page that will print.  It does not print the correct page... in some cases it prints the next page, in others it prints nothing, and other times she says it prints something else.  

I can consistently reproduce this on my system in various places in her file (270 pages in length) when it is in RTF format.  If I save it to DOCX, however, it works correctly.  

I don't know that saving her files as DOCX is a viable solution (for her) as the formatting, page numbers, etc, changes when this is done.  Note: when I saved as DOCX with "maintain compatibility" checked, it still did not print the desired "current page".

I've looked all over and can't find any explanations (or solutions) for this.  

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Question by:aaepa
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big_one01 earned 2000 total points
ID: 34121815
The print range issue does appear to have been fixed in the RTM.  I was able to print the Current Page (which I could not do with the beta -- using the same document), and also was able to print a few pages of a particular section using the familiar syntax (p3s4-p6s4).  

This behavior seems to me like an "A"-level bug because it essentially disrupts the normal work flow and requires users to spend a considerable amount of time trying to figure out a workaround.  

FWIW, the only way I am able to print the page or pages I want is by selecting the page or pages and then printing the selection.  This is just a workaround. but works.
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Author Closing Comment

by:aaepa
ID: 34230393
I'd thought about the print range, but what I was hoping for was a way to print the current page, while that page was in RTF format.  

Thanks for the suggestion; it has been passed on to my client.
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