Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 440
  • Last Modified:

Computer on the network will not print color..

A computer on the network running Windows XP Pro will not print color from any application including a test page. No problem with other computers. Printer is a networked HP LJ CP4005dn. Checked all printer property settings and compared to other computers having no problem.
0
mhcenter
Asked:
mhcenter
  • 4
  • 2
1 Solution
 
WolfhereCommented:
Your station is probably running the monochrome driver. Go here and choose the Postscript driver:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=228&lc=en&cc=us&dlc=en&sw_lang=&product=2512213#N196
0
 
mhcenterAuthor Commented:
Although all workstations are running the same driver, I will check out this idea. However because the unit in question is in a secure area I can't get back to it right away and so it will take awhile to check this idea out.
0
 
akahanCommented:
Although you may THINK you checked all printer property settings, you might have missed:

Properties/Advanced/Printing Defaults/Color/Print in Greyscale

0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
mhcenterAuthor Commented:
Indirectly I think you have pointed us to the solution. We looked at that chain of choices earlier and for some blind reason ignored the fact that choices for that user were grayed out i.e. not available. Which means that she is probably not on the list of users allowed to print in color on the network. It looks like it is a simple permissions issue which we will look at Monday.
0
 
akahanCommented:
Makes sense. It's the only place that monochrome could be selected that would affect a test page, which is why I suggested you doublecheck...
0
 
mhcenterAuthor Commented:
The problem was related to permissions. The user was not in the color users group. Never has come up before.
0
 
mhcenterAuthor Commented:
It wasn't actually the solution but it revealed the solution.
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 4
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now