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Computer on the network will not print color..
A computer on the network running Windows XP Pro will not print color from any application including a test page. No problem with other computers. Printer is a networked HP LJ CP4005dn. Checked all printer property settings and compared to other computers having no problem.
ASKER
Although all workstations are running the same driver, I will check out this idea. However because the unit in question is in a secure area I can't get back to it right away and so it will take awhile to check this idea out.
Although you may THINK you checked all printer property settings, you might have missed:
Properties/Advanced/Printi ng Defaults/Color/Print in Greyscale
Properties/Advanced/Printi
ASKER
Indirectly I think you have pointed us to the solution. We looked at that chain of choices earlier and for some blind reason ignored the fact that choices for that user were grayed out i.e. not available. Which means that she is probably not on the list of users allowed to print in color on the network. It looks like it is a simple permissions issue which we will look at Monday.
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ASKER
The problem was related to permissions. The user was not in the color users group. Never has come up before.
ASKER
It wasn't actually the solution but it revealed the solution.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=228&lc=en&cc=us&dlc=en&sw_lang=&product=2512213#N196