Solved

Missing Outlook Mail folder- Exchange 2007

Posted on 2010-11-12
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Last Modified: 2012-05-10
Hi. A client is missing a folder that is part of his mailbox. I think it may somehow be hidden.

It does not appear to have moved to another folder or into an archive folder. The company uses Exchange 2007 and the user has Outlook 2007.

I attempted to restore the mailbox from tape to a temporary user/mailbox I created. I used CA Arcserve 12 document level backup. The missing folder was listed as one of the folders on the backup. However, after the restore, the new user's box had all other folders except for the missing one.

Is there a way to search for this folder somehow, unhide it or otherwise recover?

Thanks
Steve
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Question by:sslomo
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Accepted Solution

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Giladn earned 250 total points
ID: 34123649
This is a known bug in outlook 2007 , try the following:

http://desigeek.com/blog/amit/2007/01/17/solved-case-of-the-invisible-folder-in-outlook-and-exchange/

Hope it helps!
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Expert Comment

by:rr1968
ID: 34123834
Did you check if the folder is visible using Outlook Web Access?
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Expert Comment

by:Giladn
ID: 34123843
please try rr1968 suggestion first.
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Author Comment

by:sslomo
ID: 34124654
Not visible in OWA.

When I try MFCMAPI, I get an error expanding the Mailbox-User

Error:
Code: MAPI_E_FAILONEPROVIDER == 0x8004011D
Function CallOpenMsgStore( lpMAPISession, (ULong_PTR)m_hWnd, lpEntryID, uFlags, (LPDB*) IppMAPIProp)
File .\MainDlg.cpp

Line 350
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Expert Comment

by:rr1968
ID: 34124712
If you don't have the folder in OWA, then the problem is not in outlook.
The restore might not have completed successfully.
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Expert Comment

by:Giladn
ID: 34125094
are  you using Arcserve 12 sp2 or sp1?
try do update software and restore again..
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Author Comment

by:sslomo
ID: 34125128
Gladin,

Thank you.   I was running MFCMAPI as the admin. I needed to make sure I had full mailbox rights to the user account. After that I was able to turn off the Hidden attribute on the folder.  I can now see it in OWA. I am waiting for confirmation that the user can see it in Outlook, but at least I know it is there.


Thanks again.

Steve
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