Missing Outlook Mail folder- Exchange 2007

Hi. A client is missing a folder that is part of his mailbox. I think it may somehow be hidden.

It does not appear to have moved to another folder or into an archive folder. The company uses Exchange 2007 and the user has Outlook 2007.

I attempted to restore the mailbox from tape to a temporary user/mailbox I created. I used CA Arcserve 12 document level backup. The missing folder was listed as one of the folders on the backup. However, after the restore, the new user's box had all other folders except for the missing one.

Is there a way to search for this folder somehow, unhide it or otherwise recover?

sslomoSystems AdministratorAsked:
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This is a known bug in outlook 2007 , try the following:


Hope it helps!

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Ragu RamachandranCommented:
Did you check if the folder is visible using Outlook Web Access?
please try rr1968 suggestion first.
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sslomoSystems AdministratorAuthor Commented:
Not visible in OWA.

When I try MFCMAPI, I get an error expanding the Mailbox-User

Function CallOpenMsgStore( lpMAPISession, (ULong_PTR)m_hWnd, lpEntryID, uFlags, (LPDB*) IppMAPIProp)
File .\MainDlg.cpp

Line 350
Ragu RamachandranCommented:
If you don't have the folder in OWA, then the problem is not in outlook.
The restore might not have completed successfully.
are  you using Arcserve 12 sp2 or sp1?
try do update software and restore again..
sslomoSystems AdministratorAuthor Commented:

Thank you.   I was running MFCMAPI as the admin. I needed to make sure I had full mailbox rights to the user account. After that I was able to turn off the Hidden attribute on the folder.  I can now see it in OWA. I am waiting for confirmation that the user can see it in Outlook, but at least I know it is there.

Thanks again.

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