Why doesn't the linkedin thingy show up in my social network accounts?

Posted on 2010-11-12
Last Modified: 2012-05-10
I've installed the connector for linkedin into my Outlook 2010. I've restarted Outlook and when I go into 'social network accounts' all that is there is 'My Site'. How do I make it show up or am I just missing something simple?

Thanks all,
Question by:bwinkworth
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LVL 12

Expert Comment

ID: 34126482
Try uninstalling the linkedin connector and then reinstalling it.

If that doesn't work uninstall it , then install one of the other connectors (facebook or myspace) and then install linkedin, restart outlook and it should work.


Author Comment

ID: 34127228
Thanks for responding snailcat.
I've uninstalled it (using Control Panel) then I installed the Windows Live Messenger connector and it went in fine. During the install of that one it stated I needed a minor KB update so it got installed. I re-installed the LinkedIn one and it says that in installed successfully at the end. Upon clicking Finish it stated that it was already on the system and it still wont show up for some reason.

LVL 12

Expert Comment

ID: 34127680
Hi bwinkworth,

Are you able to see the Messenger connector & sign in?

I assume you are not seeing the linkedin option at all still?
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Author Comment

ID: 34128953
Yes I can see the Messenger connector and I can sign in to it as well. It is functioning.
I can't see the linkedin connector even after the un-install and re-install.
BTW it's Windows 7 Ultimate running Office 2010 x64.

Thanks again,
LVL 12

Accepted Solution

snailcat earned 125 total points
ID: 34129036

I don't have Windows 7 to test but I would direct you to this site for a discussion.  It sounds like it might be a problem with a conflict with another Outlook Add-in.

Another user had to delete their Outlook profile and regenerate it and that took care of the problem.

Hope this helps

Author Comment

ID: 34135950
Thanks for the info snailcat. That article lead me to some more articles where back in February 2010 where the linkedin connector wasn't supported for 64bit. I'll continue to research and post back here if I find anything to help others.

Thanks again,

Author Comment

ID: 34163612
So here's the final answer from LinkedIn support as of this date:

"The outlook social connector doesn't work with the 64 bit of Outlook 2010 and our toolbars have limited functionality on outlook 2010. They work best on Microsoft Windows XP/Vista, Microsoft Outlook XP (2002)/2003/2007. "
Would've been nice to know that from them before downloading and trying to install lol

Hopefully this helps someone else out.


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