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Unable to access sec.gov by name

Posted on 2010-11-12
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Last Modified: 2012-05-10
We are having an issue accessing sec.gov website, it seems to be hit or miss.  No reports of any other websites not being accessible.  Am pretty sure it is nothing on their side, but something in our DNS.  We are able to get to the site if we connect to our external DSL line or I remote into my home machine.  We are using MS DNS server on our domain controllers. OS = 2008r2. Below are the steps I have gone through, doing "ipconfig /flushdns" and "ipconfig /registerdns" after most steps:

Unable to ping sec.gov
Unable to ping sec.gov by IP - most likely have responses turned off
Added googles public dns as a forwarder on our DNS servers (with our ISP provided DNS servers) and moved it to top of the list.
Removed our ISPs provided DNS server and left just the google DNS server  
Restart DNS server service

The below work, but are just work arounds not resolutions:
Statically set the DNS server in the NIC to googles public dns (8.8.8.8) and able to get out without issue.
Able to access the site by typing the IP address instead of the name

Any other assistance troubleshooting this would be great.  Thanks ahead of time.
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Question by:DebelloCaminus
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Expert Comment

by:avilov
ID: 34125022
check if your DNS server has conditional forwarding set for that domain
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Author Comment

by:DebelloCaminus
ID: 34125577
Avilov,
   Thanks for the response.  Checked conditional forwarding on both servers and there are none set.  Also for more information.  This does seems to be only happening in our 1 site, out of 4.  All DNS servers are suppose to be replicating with each other and they seem to be without issue.  I went through all settings of the dns server that seems to work ok and the one that isn't.

I turned on logging and attempted to access sec.gov again.  Everything seems to be ok to me.  I can attached log if needed.

Thanks again
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Accepted Solution

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Amit Bhatnagar earned 500 total points
ID: 34838727
Try this :

Run this command on the Server with this issue :

dnscmd /Config /EnableEDnsProbes 0

As per article. It is for 2003 but i have noticed and resolved similar issues in 2008 as well.

http://support.microsoft.com/kb/828731
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Author Comment

by:DebelloCaminus
ID: 34843695
This article actually makes sense.  We are using a Cisco ASA device for our firewall and its an older version of the IOS.  My only question would be, is anything else dependent on the EDNS being enabled?  As a current work around I statically set an outside dns server (8.8.8.8) as in our DHCP options.
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Expert Comment

by:Amit Bhatnagar
ID: 34848235
None..It's a feature which was started with Windows 2003 and I was working with Microsoft Networking Team at that time. We disabled this feature in almost 100% of all the issues that came by us and it worked. No one came back saying disabling it broke one of the other functionalities.

Do try it and let us know the result :)

-Amit Bhatnagar.
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Author Comment

by:DebelloCaminus
ID: 34852793
Amit,
   Thanks for the info.  I ran the commands on both our DNS servers and removed the 8.8.8.8 entry from our DHCP options.  Ran ipconfig /flushdns and ipconfig /registerdns for good measure and am able to get to all the sites I wasn't able to before!

Thanks again
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Expert Comment

by:Amit Bhatnagar
ID: 34859058
Glad it worked !! :)
-Amit.
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