Three time in the past 5 weeks (two of them just this week) my pc has crashed and gone to a 'blue screen'. I've not been able to read everything on the screen fast enough but restart normal or safe mode are options.
I'm NOT a tech guy, maybe an intermediate user.
This seems clearly undesireable to me. How do I fix this so it stops occuring?
The 'reboot' takes more than 30 minutes to complete. From my error log I was able to capture the following:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
OS Version: 6_1_7600
Service Pack: 0_0
Files that help describe the problem:
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What's going on and how to I prevent it from happening?
Could it be hardware related? My PC is < 1 year old, HP Pavilion dv6-1375x.