We help IT Professionals succeed at work.
Get Started

unable to view mailbox in OWA

Last Modified: 2012-05-10
We have a Windows 2003 x64 server running Exchange 2007
It is the only server running as a domain controller
any new user accounts created results in error when accessing OWA upon authenticating
A problem occurred while trying to use your mailbox. Please contact technical support for your organization.
This seems occur with any new users being created in AD. All past accounts are working.

-I've tried checking AD's advanced security permissions on the user and the OU to ensure the 'Allow inheritable permissions' was enabled
-compared permission settings with one that was working (exactly the same)
-entered ps command set-mailbox <user> -applymandatoryproperties
-restarted the MSExchangeSA service
-restarted the server

I've seen a few of the same problem here in EE but the resolutions did not work for me.
Not sure what else is left to try.
Is there anyone having the same problem I am?

Url: https://server.domain.com:443/owa/forms/premium/StartPage.aspx
User host address: ip address
User: user
EX Address: /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=user
SMTP Address: user@domain.com
OWA version: 8.1.436.0
Mailbox server: server.domain.local

Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException
Exception message: Cannot query rows in a table.

Call stack

Microsoft.Exchange.Data.Storage.QueryResult.Fetch(Int32 rowCount) 
Microsoft.Exchange.Data.Storage.QueryResult.GetRows(Int32 rowCount) 
Microsoft.Exchange.Clients.Owa.Core.Utilities.FetchRowsFromQueryResult(QueryResult queryResult, Int32 rowCount) 
Microsoft.Exchange.Clients.Owa.Premium.Controls.NavigationHost.RenderFolderTreeAndMenu(TextWriter output, FolderTree folderTree, ContextMenu contextMenu) 
Microsoft.Exchange.Clients.Owa.Premium.Controls.NavigationHost.RenderSecondaryNavigation(TextWriter output) 
ASP.forms_premium_startpage_aspx.__Render__control1(HtmlTextWriter __w, Control parameterContainer) 
System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) 
System.Web.UI.Page.Render(HtmlTextWriter writer) 
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Inner Exception
Exception type: Microsoft.Mapi.MapiExceptionJetErrorReadVerifyFailure
Exception message: MapiExceptionJetErrorReadVerifyFailure: Unable to query table rows. (hr=0x80004005, ec=-1018) Diagnostic context: Lid: 18969 EcDoRpcExt2 called [length=170] Lid: 27161 EcDoRpcExt2 returned [ec=0x0][length=600][latency=0] Lid: 23226 --- ROP Parse Start --- Lid: 27962 ROP: ropGetHierarchyTable [4] Lid: 27962 ROP: ropSetColumns [18] Lid: 27962 ROP: ropRestrict [20] Lid: 27962 ROP: ropQueryRows [21] Lid: 17082 ROP Error: 0xFFFFFC06 Lid: 17153 Lid: 21921 StoreEc: 0xFFFFFC06 Lid: 27962 ROP: ropExtendedError [250] Lid: 1494 ---- Remote Context Beg ---- Lid: 1238 Remote Context Overflow Lid: 21970 StoreEc: 0x8004010F PropTag: 0x36160102 Lid: 21970 StoreEc: 0x8004010F PropTag: 0x67860102 Lid: 21970 StoreEc: 0x8004010F PropTag: 0x668F0040 Lid: 21970 StoreEc: 0x8004010F PropTag: 0x67860102 Lid: 21970 StoreEc: 0x8004010F PropTag: 0x668F0040 Lid: 15240 StoreEc: 0x80040604 Lid: 21970 StoreEc: 0xFFFFFC06 PropTag: 0x68080003 Lid: 15240 StoreEc: 0xFFFFFC06 Lid: 10120 StoreEc: 0xFFFFFC06 Lid: 14216 StoreEc: 0xFFFFFC06 Lid: 12168 StoreEc: 0xFFFFFC06 Lid: 6255 StoreEc: 0xFFFFFC06 Lid: 6511 StoreEc: 0xFFFFFC06 Lid: 14741 StoreEc: 0xFFFFFC06 Lid: 9621 StoreEc: 0xFFFFFC06 Lid: 29817 StoreEc: 0xFFFFFC06 Lid: 15589 StoreEc: 0xFFFFFC06 Lid: 11365 StoreEc: 0xFFFFFC06 Lid: 8485 StoreEc: 0xFFFFFC06 Lid: 6647 StoreEc: 0xFFFFFC06 Lid: 7388 StoreEc: 0xFFFFFC06 Lid: 32114 StoreEc: 0xFFFFFC06 Lid: 26348 Lid: 22252 StoreEc: 0xFFFFFC06 Lid: 1750 ---- Remote Context End ---- Lid: 26849 Lid: 21817 ROP Failure: 0xFFFFFC06 Lid: 28414 Lid: 32510 StoreEc: 0xFFFFFC06

Call stack

Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Object objLastErrorInfo) 
Microsoft.Mapi.MapiTable.QueryRows(Int32 crows, QueryRowsFlags flags) 
Microsoft.Exchange.Data.Storage.QueryResult.Fetch(Int32 rowCount)

Open in new window

Watch Question
This problem has been solved!
Unlock 1 Answer and 11 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE