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Unable to uninstall SQL Server 2008 What am I doing wrong...?

Posted on 2010-11-13
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Last Modified: 2012-05-10
Trying to uninstall SQL 2008. I have already 2005 on there. I do not need either at the moment. I wanted to get a full install of whichever would be best for an install of Microsoft Dynamics CRM. I have been on EE for weeks with no luck on this project.

I followed the steps to try to remove SQL 2008 first I had both R2 and Standard installed. (again not to mention 2005) Remember my ultimate goal is to get CRM installed which seems to need the full install plus SQL reporting services.

So I get the following error when trying to uninstall. I have rebooted the server as well trying to correct this. Any advice is greatly appreciated.
TITLE: SQL Server Setup failure.
------------------------------
SQL Server Setup has encountered the following error:
No feature were uninstalled during the setup execution. The requested features may not be installed. Please review the summary.txt logs for further details.
Error code 0x84B30002.
------------------------------
BUTTONS:
OK
------------------------------
Here is what the LOG file says. I did not see exactly what the problem is.
I am relatively new to SQL Server installs.
Overall summary:
  Final result:                  Failed: see details below
  Exit code (Decimal):           -2068643839
  Exit facility code:            1203
  Exit error code:               1
  Exit message:                  Failed: see details below
  Start time:                    2010-11-13 08:04:58
  End time:                      2010-11-13 08:06:41
  Requested action:              Uninstall
  Log with failure:              C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20101113_080444\Detail.txt
  Exception help link:           http%3a%2f%2fgo.microsoft.com%2ffwlink%3fLinkId%3d20476%26ProdName%3dMicrosoft%2bSQL%2bServer%26EvtSrc%3dsetup.rll%26EvtID%3d50000%26ProdVer%3d10.0.2531.0%26EvtType%3d0x84488A56%400xE8A9805D

Machine Properties:
  Machine name:                  SERVER
  Machine processor count:       2
  OS version:                    Windows Server 2008
  OS service pack:               Service Pack 2
  OS region:                     United States
  OS language:                   English (United States)
  OS architecture:               x64
  Process architecture:          64 Bit
  OS clustered:                  No

Product features discovered:
  Product              Instance             Instance ID                    Feature                                  Language             Edition              Version         Clustered
  Sql Server 2005      TIMEFORCE            MSSQL.1                        Database Engine Services                 1033                 Express Edition      9.3.4053        No        
  Sql Server 2005      TIMEFORCE            MSSQL.1                        SQL Server Replication                   1033                 Express Edition      9.3.4053        No        
  Sql Server 2005      TIMEFORCE            MSSQL.1                        Full-Text Search                         1033                 Express Edition      9.3.4053        No        
  Sql Server 2005      TIMEFORCE            MSSQL.1                        SharedTools                              1033                 Express Edition      9.3.4053        No        
  Sql Server 2005                                                          Tools                                    1033                 Express Edition      9.3.4053        No        
  Sql Server 2005                                                          ToolsClient                              1033                 Express Edition      9.3.4053        No        
  Sql Server 2005                                                          ToolsClient\Connectivity                 1033                 Express Edition      9.3.4053        No        
  Sql Server 2008      SRSCCRM              MSSQL10.SRSCCRM                Database Engine Services                 1033                 Standard Edition     10.0.1600.22    No        

Package properties:
  Description:                   SQL Server Database Services 2008
  SQLProductFamilyCode:          {628F8F38-600E-493D-9946-F4178F20A8A9}
  ProductName:                   SQL2008
  Type:                          RTM
  Version:                       10
  SPLevel:                       0
  Installation edition:          Invalid

User Input Settings:
  ACTION:                        Uninstall
  CONFIGURATIONFILE:             C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20101113_080444\ConfigurationFile.ini
  FEATURES:                      SQLENGINE,SNAC_SDK,CE_RUNTIME,SNAC,BROWSER,WRITER
  HELP:                          False
  INDICATEPROGRESS:              False
  INSTANCEID:                    <empty>
  INSTANCENAME:                  SRSCCRM
  QUIET:                         False
  QUIETSIMPLE:                   False
  X86:                           False

  Configuration file:            C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20101113_080444\ConfigurationFile.ini

Detailed results:
  Feature:                       Database Engine Services
  Status:                        Failed: see logs for details
  MSI status:                    Passed
  Configuration status:          Failed: see details below
  Configuration error code:      0xE8A9805D
  Configuration error description: External component has thrown an exception.
  Configuration log:             C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20101113_080444\Detail.txt

  Feature:                       SQL Client Connectivity
  Status:                        Skipped
  MSI status:                    Passed
  Configuration status:          Passed

  Feature:                       SQL Client Connectivity SDK
  Status:                        Skipped
  MSI status:                    Passed
  Configuration status:          Passed

  Feature:                       SQL Writer
  Status:                        Failed: see logs for details
  MSI status:                    Passed
  Configuration status:          Failed: see details below
  Configuration error code:      0xE8A9805D
  Configuration error description: External component has thrown an exception.
  Configuration log:             C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20101113_080444\Detail.txt

  Feature:                       SQL Browser
  Status:                        Failed: see logs for details
  MSI status:                    Passed
  Configuration status:          Failed: see details below
  Configuration error code:      0xE8A9805D
  Configuration error description: External component has thrown an exception.
  Configuration log:             C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20101113_080444\Detail.txt

  Feature:                       SQL Compact Edition Runtime
  Status:                        Skipped
  MSI status:                    Passed
  Configuration status:          Passed

Rules with failures:

Global rules:

There are no scenario-specific rules.

Rules report file:               C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20101113_080444\SystemConfigurationCheck_Report.htm
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Comment
Question by:ruavol2
  • 5
6 Comments
 
LVL 12

Accepted Solution

by:
asidu earned 2000 total points
ID: 34127802
More info on your problem at   http://forums.iis.net/t/1166309.aspx 
Check it out.
0
 

Author Comment

by:ruavol2
ID: 34128160
I am not so sure this is the problem. Are you saying I should download a hotfix. I have already installed SP2. I have been trying to uninstall. I have gone and checked to see if the Archive attribute is set on some folder. It was not. I could not find it anywhere on any folder. So.....
I just want to uninstall it completely and reinstall SQL Server 2008. This should not be made so hard by Microsoft. You shold be able to uninstall a complete application else different components individually. The problem when I try to do this individually is that it will not let me.  I wonder if there is a tool that would remove all SQL 2008 files .....any thoughts are greatly appreciated.
TITLE: Microsoft SQL Server 2008 Setup
------------------------------
The following error has occurred:
Error reading from file: C:\Users\Rob Burdine\Downloads\SQLServer2008\x64\setup\sql_common_core_loc_msi\1033\PFiles\SqlServr\100\KeyFile\1033\icyqpif8.dll.   Verify that the file exists and that you can access it.

For help, click: http://go.microsoft.com/fwlink?LinkID=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=10.0.2531.0&EvtType=0xDF039760%25401201%25401
0
 

Author Comment

by:ruavol2
ID: 34128345
I just tried to apply the patch and got this error.

TITLE: SQL Server Setup failure.
------------------------------
SQL Server Setup has encountered the following error:
A failure was detected for a previous installation, patch, or repair for instance 'SRSCCRM' during configuration for features [SQL_Engine_Core_Inst,MPT_AGENT_CORE_CNI,]. In order to apply this patch package (KB979064), you must resolve any issues with the previous operation that failed. View the summary.txt log to determine why the previous operation failed.
A failure was detected for a previous installation, patch, or repair during configuration for features [SQL_SSMS_Full,SQL_BIDS_Full,SQL_SSMS_Adv,SQL_PowerShell_Tools_ANS,]. In order to apply this patch package (KB979064), you must resolve any issues with the previous operation that failed. View the summary.txt log to determine why the previous operation failed.

Error code 0x84B20001.
------------------------------
Has anyone seen this.....?
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Author Comment

by:ruavol2
ID: 34128466
Here is what I also noticed from all the attempts to install the software creating new named databases that would not seem to fully install. Any help here is really appreciated. Thank you.
SQLListProgramFiles.jpg
0
 

Author Comment

by:ruavol2
ID: 34140804
Here is the latest ScreenShot. I have been able to uninstall SQL Server 2005. However I have been getting stuck over and over again with the same issues. Is there any way to safely manually remove SQL Server 2008 and just start over.

Again I have tried to install and uninstall so many times. It is just not working. Here is what is left on the server. If there is a sequence I will try it. I have again tried installing all components several times over. No love from the Server yet. Here is what is left please advise if you can.
LatestScreenShotWithSQL2005Remov.jpg
0
 

Author Closing Comment

by:ruavol2
ID: 34234607
That helped thank you.
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