jughead8
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bsod with stop error on vista laptop
i have a gateway laptop that got a virus and gave me a startup with the wrong credentials for the username and password...not sure if i explained this correctly but when i started the computer the username was missing and when i entered the one that was always there and the password it said wrong username and password. that was the first problem that i fixed with the vista cd and repair option. the computer ran fine for 2 weeks nut now when i start the computer i get the bsod with stop: 0x0000007e (0x0000006, 0x84601510, 0x81e3d7b4, 0x81e3d4b0). i tried the repair again but it did not work. i have tried searching the net but nothing past 0x0000007e gives me any solution.
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ASKER
at startup so i am not able to get into windows at all an no devices are attached
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Sorry for my duplicate responses... I waited too long to post.
Thanks.
mug
Thanks.
mug
I am understanding you couldn't boot into safe mode too.
> Set Bios to factory default and try.
> Remove or replace memory and try (if you have extra)
& possible reasons could be (link below)
http://www.pcstats.com/articleview.cfm?articleid=1647&page=3
-> If "Safe Mode" menu not coming mean we are left with very less option to overcome this problem.
> Set Bios to factory default and try.
> Remove or replace memory and try (if you have extra)
& possible reasons could be (link below)
http://www.pcstats.com/articleview.cfm?articleid=1647&page=3
-> If "Safe Mode" menu not coming mean we are left with very less option to overcome this problem.
ASKER
i am able to start safe mode but when drivers and files are loading it stalls on avgidseh.sys then goes to blue screen. i have been having alot of problems on computers that i have been fixing with avg on it...which is what i am assuming the problem is.
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Can you boot to safe mode w/ Command Prompt?
If not, do you have your Vista install disk or a WinPE boot disk?
In either case, use one of the above to run a chkdsk /r
Lastly, if you do have the install disk, the [second to] last resort would be to do a repair install over the os. Reply if you need instructions for the repair install.
Thanks!
mug
If not, do you have your Vista install disk or a WinPE boot disk?
In either case, use one of the above to run a chkdsk /r
Lastly, if you do have the install disk, the [second to] last resort would be to do a repair install over the os. Reply if you need instructions for the repair install.
Thanks!
mug
ASKER
im am running chkdsk /r now and i will see how that works first. if i have to do a reinstall over a installed vista will i lose everything...if need be i can take the hard drive out and copy the files first?
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-> Reinstall Vista will not loose you files and folders !
its just over writing on your existing OS files (hope it allows you to reinstall or repair).
Best, Permanent, considering your time... Recommended solution is take backup via USB and format and Rebuild your OS
-> Recommended OS is Win 7 for overall good performance and future stability.
-> Recommended Anti virus for future trouble free and good protection is "Kaspersky Anti virus."
its just over writing on your existing OS files (hope it allows you to reinstall or repair).
Best, Permanent, considering your time... Recommended solution is take backup via USB and format and Rebuild your OS
-> Recommended OS is Win 7 for overall good performance and future stability.
-> Recommended Anti virus for future trouble free and good protection is "Kaspersky Anti virus."
ASKER
ok so chkdsk /r finished and looked like it fixed some errors but there was an error 50 saving to log file. when i rebooted same bsod and stop error. looks like i will have to do an install unless there is a way to remove the hard drive and connect it to another computer and try to repair the avg. if thats even possible.
Personally I don't like the way AVG handle virus infection files...this is old known problem of AVG.
-> Personally didn't try following option....
Remove AVG install folder (under program files)...we can do via command prompt or by external USB way...
...the whole point is if AVG didn't exist (folder deleted) than nothing should block booting into Windows :) !
-> Personally didn't try following option....
Remove AVG install folder (under program files)...we can do via command prompt or by external USB way...
...the whole point is if AVG didn't exist (folder deleted) than nothing should block booting into Windows :) !
..also
you can scan you drive by connecting via USB on a working computer....this may clean or disinfect virus.
you can scan you drive by connecting via USB on a working computer....this may clean or disinfect virus.
why don't you post the minidump? then i can look into the cause !
ASKER
as i stated before the minidump came up with an error 50 when trying to save the log file so i wasn't able to post it. I ended up taking out the hard drive, attaching to another computer and copying the important files and then purchasing windows 7 home edition upgrade and installing a fresh copy. I just don't understand what avg could do so drastic to corrupt windows system files and cause such a crash. anyway thats this questions solution i guess. thanks all and i will award points evenly for everyones help...thanks
You can probably just ignore the following comment, because I will preface my comment with I am not a big fan of AVG.
I have run in to various issues with AVG causing these types of issues. Now, with that said... I have seen all A/V programs screw up an OS install now-and-then. :) This includes the big companies too.
We started using Comodo Internet Security on a lot of the computers because it is free for business use and works really well. However, there is a lot of push back because CIS is more intrusive (pop-ups) than the traditional Antivirus only strategy that we were using... which didn't stop Rogue apps and some other rootkits that have been popping up recently. But CIS works... a/v by itself does not.
Thanks.
mug
I have run in to various issues with AVG causing these types of issues. Now, with that said... I have seen all A/V programs screw up an OS install now-and-then. :) This includes the big companies too.
We started using Comodo Internet Security on a lot of the computers because it is free for business use and works really well. However, there is a lot of push back because CIS is more intrusive (pop-ups) than the traditional Antivirus only strategy that we were using... which didn't stop Rogue apps and some other rootkits that have been popping up recently. But CIS works... a/v by itself does not.
Thanks.
mug
>> so i wasn't able to post it. << you can always post it : boot from a live cd, or hook the drive to a working pc to copy the file
ASKER
nobus: i understand what you are asking but when chkdsk finished its scan the last thing that came up was an error 50 cannot save to log file...so i assumed there was not one there. i suppose i could have tried running chkdsk after hooking up to another computer. i guess i just gave up too soon and didnt wanna waste anymore time and just reformatted and installed windows 7. maybe next time that will be an option!
a dump is NOT a log file!
ASKER