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code 10 error

Posted on 2010-11-14
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Last Modified: 2012-05-10


dear All,

couple of days back i installed a new IBM Lenovo A58  pc. it came with windows 7 professional 32 bit OS.
In the device manager its showing yellow esclamation mark in front of Communications port(com1) & also
ECP Printer port (LPT1).when i went  to the properties its showing the device cannot start(code 10 error). i tried to update ,its showing the best driver for the device is already installed. i even re-installed the chipset. but still it shows the same problem.

And even when i am trying to install usb  hp scanjet 5590 its shows the same error. the device cannot start code 10 error.

i unistalled & again re-installed the error still there.
i am unable to install the above mentioned scanner also.

please help me out in solving the above mentioned issues.

regards,

jj
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Question by:jct_777
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Expert Comment

by:Lance_P
ID: 34130450
Did u have the errors before connecting the printer or after connecting the printer?

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Author Comment

by:jct_777
ID: 34130462

before connecting the scanner the errors was there
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Expert Comment

by:Lance_P
ID: 34130502
reboot into safe mode (Hit F8 during boot) Go to device manager and uninstall the devices with a yellow exclamation mark. Restart and let the drivers install automatically.

Let me know
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Author Comment

by:jct_777
ID: 34130520
i went to the safe mode but there was no yellow exclamation mark. still i unistalled Communication port & also the ECP printer port & rebooted . the same issue is still there
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Expert Comment

by:Lance_P
ID: 34130547
Could be a hardware issue or an issue with the bios. Do you know how to reset the bios to defaults?

(You will need to press F10 or F9 or F2 or Del depending on the mobo)

Then reset the bios to default values and restart.
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Author Comment

by:jct_777
ID: 34130561
reseted the BIOS . same problem.
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Lance_P earned 500 total points
ID: 34130563
If you have the right drivers installed, then its most likely a faulty motherboard. Since you mentioned that it is a new PC, Id reinstall the OS once to double check. If the issues persists, then RMA the system.

Good luck.
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Author Closing Comment

by:jct_777
ID: 34210830
pc replaced
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