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code 10 error



dear All,

couple of days back i installed a new IBM Lenovo A58  pc. it came with windows 7 professional 32 bit OS.
In the device manager its showing yellow esclamation mark in front of Communications port(com1) & also
ECP Printer port (LPT1).when i went  to the properties its showing the device cannot start(code 10 error). i tried to update ,its showing the best driver for the device is already installed. i even re-installed the chipset. but still it shows the same problem.

And even when i am trying to install usb  hp scanjet 5590 its shows the same error. the device cannot start code 10 error.

i unistalled & again re-installed the error still there.
i am unable to install the above mentioned scanner also.

please help me out in solving the above mentioned issues.

regards,

jj
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jct_777
Asked:
jct_777
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1 Solution
 
Lance_PCommented:
Did u have the errors before connecting the printer or after connecting the printer?

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jct_777Author Commented:

before connecting the scanner the errors was there
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Lance_PCommented:
reboot into safe mode (Hit F8 during boot) Go to device manager and uninstall the devices with a yellow exclamation mark. Restart and let the drivers install automatically.

Let me know
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jct_777Author Commented:
i went to the safe mode but there was no yellow exclamation mark. still i unistalled Communication port & also the ECP printer port & rebooted . the same issue is still there
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Lance_PCommented:
Could be a hardware issue or an issue with the bios. Do you know how to reset the bios to defaults?

(You will need to press F10 or F9 or F2 or Del depending on the mobo)

Then reset the bios to default values and restart.
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jct_777Author Commented:
reseted the BIOS . same problem.
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Lance_PCommented:
If you have the right drivers installed, then its most likely a faulty motherboard. Since you mentioned that it is a new PC, Id reinstall the OS once to double check. If the issues persists, then RMA the system.

Good luck.
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jct_777Author Commented:
pc replaced
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