Solved

code 10 error

Posted on 2010-11-14
8
452 Views
Last Modified: 2012-05-10


dear All,

couple of days back i installed a new IBM Lenovo A58  pc. it came with windows 7 professional 32 bit OS.
In the device manager its showing yellow esclamation mark in front of Communications port(com1) & also
ECP Printer port (LPT1).when i went  to the properties its showing the device cannot start(code 10 error). i tried to update ,its showing the best driver for the device is already installed. i even re-installed the chipset. but still it shows the same problem.

And even when i am trying to install usb  hp scanjet 5590 its shows the same error. the device cannot start code 10 error.

i unistalled & again re-installed the error still there.
i am unable to install the above mentioned scanner also.

please help me out in solving the above mentioned issues.

regards,

jj
0
Comment
Question by:jct_777
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
8 Comments
 
LVL 9

Expert Comment

by:Lance_P
ID: 34130450
Did u have the errors before connecting the printer or after connecting the printer?

0
 
LVL 1

Author Comment

by:jct_777
ID: 34130462

before connecting the scanner the errors was there
0
 
LVL 9

Expert Comment

by:Lance_P
ID: 34130502
reboot into safe mode (Hit F8 during boot) Go to device manager and uninstall the devices with a yellow exclamation mark. Restart and let the drivers install automatically.

Let me know
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 1

Author Comment

by:jct_777
ID: 34130520
i went to the safe mode but there was no yellow exclamation mark. still i unistalled Communication port & also the ECP printer port & rebooted . the same issue is still there
0
 
LVL 9

Expert Comment

by:Lance_P
ID: 34130547
Could be a hardware issue or an issue with the bios. Do you know how to reset the bios to defaults?

(You will need to press F10 or F9 or F2 or Del depending on the mobo)

Then reset the bios to default values and restart.
0
 
LVL 1

Author Comment

by:jct_777
ID: 34130561
reseted the BIOS . same problem.
0
 
LVL 9

Accepted Solution

by:
Lance_P earned 500 total points
ID: 34130563
If you have the right drivers installed, then its most likely a faulty motherboard. Since you mentioned that it is a new PC, Id reinstall the OS once to double check. If the issues persists, then RMA the system.

Good luck.
0
 
LVL 1

Author Closing Comment

by:jct_777
ID: 34210830
pc replaced
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

by Nathan Brom/Bromy2004 Introduction There are numerous websites out there for any different type of program you can imagine.  Of those, you'll need to decide which ones are legitimate and aren't trying to steal your money or infect your comput…
Many admins will agree: WSUS is is a nice invention but using it on the client side when updating a newly installed computer is still time consuming as you have to do several reboots and furthermore, the procedure of installing updates, rebooting an…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question