troubleshooting Question

Unable to connect bluetooth mouse

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moose25 asked on
Wireless NetworkingPeripheralsWindows OS
1 Comment1 Solution982 ViewsLast Modified:
Hi,

I've got a Lenovo sl300 laptop with Windows XP SP3 and a Logitech V470 bluetooth laser mouse that were working fine until about a month ago.

What happens is that the bluetooth detects the mouse but when I press the reconnect button on the mouse to establish a connection it starts a sort of an endless loop with the mouse's blue loght flashing forever and a connection is never established.

I have tried with the firewall disconnected, antivirus disabled, checked the Windows bluetooth services and I keep being unable to connect.

Mouse's batteries are fully charged and the mouse works on other Lenovo laptops (in this case with Windows 7).

Any ideas in what could be causing this?
ASKER CERTIFIED SOLUTION
prhowe

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