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Can't Login to BES administrator

Posted on 2010-11-14
Medium Priority
Last Modified: 2014-01-06
We have a BES express server running on SBS 2008.  Everything was working great but now we can't log into the BES admin to add accounts.  We login to the Bes Admin using active directory with the network administrator account.  The only thing i can think of that possible changed is that we changed the password for the administrator account.

If you are logging onto the Bes admin with an active directory account, shouldn't the Bes server pick up these password changes?  Is there a way to access the Bes server directly from the server it is on and add another domain account to access the Bes admin?

Question by:southray
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Expert Comment

ID: 34132800
When setting up BESX, you designate a certain account to login with. And if you did the pre-install checklist, you were to create a BESAdmin account, which is supposed to be used for this (I did this last night).

Try using the old password (You made it sound like the password has recently changes). No the BES server would not pick up these changes, AFAIK you are supposed to be using the BESAdmin account, in which you specified the credentials for during install- and these shouldn't change, otherwise you would lose BESX functionality.

But then again, I'm relatively new to BESX, so I would be off the mark!

Author Comment

ID: 34133237
My understanding wast that the BesAdmin account was used by the BES Server to connect to exchange.
LVL 20

Expert Comment

by:Iain MacMillan
ID: 34134882
you should be using the web console to log into BES - using your BESAdmin account.  Under no circumstances should you be logging into the BES server with a domain admin account.  All the BES services will use the BA account and pwd.

if you really are stuck, then you need to log out the BES, stop all the BES services remotely and then reset the account in AD, and then remote to the server and change all the Bes service creds, before logging back in as the BA.  pray that it all works and your have connectivity again.
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Expert Comment

ID: 34135888
BesAdmin is to be used all the time. It is used for the services, as well as to administrate the BES.

Accepted Solution

southray earned 0 total points
ID: 34193853
Got the solution from BB support.  The password is changed in the blackberry server configuration.  If you go under the "administration Service - AD Settings" tab you can configure the account to log into the Bes Admin.  You don't have to log into the admin console with the bes admin account.  The credentials typed under this tab don't sync with AD so if you change the password in windows, you will also have to change it here as well.
LVL 20

Expert Comment

by:Iain MacMillan
ID: 34194855
You don't have to log into the admin console with the bes admin account.  The credentials typed under this tab don't sync with AD so if you change the password in windows, you will also have to change it here as well.

not certain about that, certainly not with full BES 5.0 Enterprise.  The BESAdmin account is a domain account and usually the only one used to admin the service, since you cannot use a domain admin account.  Our accounts match up, as we log into the server and web consoles with the same account.

Author Closing Comment

ID: 34221362
Solution from bb Support

Expert Comment

ID: 39760751
Confirmed: once the BesAdmin PW is changed in AD, and you re-configure all BB services to use new password, you still need to go to "Blackberry Server Configuration", right-click, run-as Administrator, then change the password here. Bingo!

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