Solved

SSL Error When Connecting to Site

Posted on 2010-11-15
5
5,251 Views
Last Modified: 2012-05-10
Can anyone tell me what may be causing this error other than what the error states? Could this be a firewall rejecting the connection?

Network Error (ssl_failed)

A secure SSL session could not be established with the Web Site: "SSL client certificate not supported". This is typically caused by a Web Site that is not configured to accept SSL connections, but could be because the Proxy does not trust the Web Site's certificate authority.

My users are not able to connect to the site from work, but they can connect from home. Any suggestions would be greatly appreciated.
0
Comment
Question by:BoxunloX
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 3

Expert Comment

by:ketelhuis
ID: 34135077
Sounds like a DNS related error. Is the internal DNS name the same as the external name (which should ben the name which is assigned to the cert) ? Is it resolvable?
0
 
LVL 1

Author Comment

by:BoxunloX
ID: 34139250
I assume you mean the internal DNS name of the web server? I have no clue. The site is a SharePoint portal that I do not manage but that a couple of my users need to access for work purposes. The portal is external to my company. I guess I just need to contact the site's admins and find out what is going on.
0
 
LVL 3

Accepted Solution

by:
ketelhuis earned 250 total points
ID: 34144109
Sounds like a good idea :) The SSL certificate contains a DNS name. When you connect externally (i.e. from home) the DNS name matches the certificate's name. When you connect internally, maybe you use a different name. example:

from home you go to sps.mycompany.com
from work you go to sps.mycompany.local

the certificate is registered to sps.mycompany.com.

Another thing: maybe there's a reverse proxy not having the right root certificates.

0
 
LVL 1

Author Comment

by:BoxunloX
ID: 34296035
This issue ended up being a certificate trust issue between our domain and the external site. It is still being worked with the administrators of the other site.
0
 
LVL 1

Author Closing Comment

by:BoxunloX
ID: 35732038
After elevating the issue to a level higher than mine I was told that the issue was a proxy issue. Thanks!
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

#Citrix #Internet Explorer #Enterprise Mode #IE 11 #IE 8
Meet the world's only “Transparent Cloud™” from Superb Internet Corporation. Now, you can experience firsthand a cloud platform that consistently outperforms Amazon Web Services (AWS), IBM’s Softlayer, and Microsoft’s Azure when it comes to CPU and …
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
This Micro Tutorial will demonstrate how nuggets on the Web are formatted by using Chrome Developer Tools. These tools would not only view the site's CSS but it can also modify it and save the CSS to use on your own site.

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question