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Outlook Rule - "With specific words in Senders address" not working

Hi All,

I am creating a rule that will move e-mails from specific senders to a folder.  

I have used the "With specific words in Senders address" and have added "system" ("system" is a part of their Domain name) as the word it should check for in the senders e-mail address and have pointed it to the folder that these mails should be sent to:

However, it doesnt seem to be working.

I am using Outlook 2003

I can get rules to work if I use for example "with specific words in message header" etc etc, but it doesnt seem to work when using "specific words in senders address"  

Many thanks,

Bob...
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bob_the_builder
Asked:
bob_the_builder
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2 Solutions
 
Chris BottomleyCommented:
Is system part of the senders address or name?

Chris
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bob_the_builderAuthor Commented:
Part of the senders address

Cheers,

Bob
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Chris BottomleyCommented:
Sorry I wasn't clear, is the sender internal i.e. off an exchange server and can you provide an example of the actual email address without any sensitive data i.e. replace names with meaningless characters

Chris
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Barry GillChief of StaffCommented:
would it have to be regexed?
*system or system* or *system*
I think punctuation or spaces separate words for these rules.
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bob_the_builderAuthor Commented:
@ chris bottomley:  They are users from an external company, for example billy.bob@techsystems.com, but I'll want anyone from techsystems.com to be treated the same

@barrulus:
I tried adding the * but it still didnt work....

Cheers,

Bob
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Barry GillChief of StaffCommented:
are you using the whole "techsystems.com" in the senders address word check?
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Chris BottomleyCommented:
Try selecting from people

Enter techsystems.com

in the check names box simply cancel and see if that helps.

Chris
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bob_the_builderAuthor Commented:
@ barrulus:

I am just using the word "systems" but I have tried it with "techsystems.com" as well, and still doenst work...


@ chris bottomley:

If i do "from people" I have to select the people from contact list, but I dont want to select specific people as it could be different people sending me mails each time from that one company.

On paper, doing what I'm doing should work - oh well, any other ideas? :-)  

Cheers,

Bob...
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Barry GillChief of StaffCommented:
I have run several tests and they all work for me, though I am on Outlook 2007...
I tried (from your example)
tech (so the start of a word)
systems (so the end of a word or the middle depending on the . perspective)
chsys (def middle of word)
techsystems.com (full word)

All of these worked for me as a senders address containing word rule...?
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bob_the_builderAuthor Commented:
I know, it just doesnt seem to make sense.... very VERY strange... and proper annoying... perhaps I should get upgraded to 2007 :-)
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Barry GillChief of StaffCommented:
Seems a bit excessive for this problem, but the added functionality may come in handy anyways... :)
Have you run any diagnostics on your Office installation?
Do you have any warn or error in your application logs?
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Chris BottomleyCommented:
NO, if when entering people you ignore the list at the top and simply type the entry straight into the from field and OK and when the check names box is displayed selerct cancel.

This gives you a rule affecting the domain rather than individuals.

Chris
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Chris BottomleyCommented:
NO, if when entering people you ignore the list at the top and simply type the entry straight into the from field and OK and when the check names box is displayed selerct cancel.

This gives you a rule affecting the domain rather than individuals.

Chris
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Chris BottomleyCommented:
Sorry

I really need to default to member comments - this is a right pain!

Chris
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bob_the_builderAuthor Commented:
Sorry Chris, I misunderstood.... however, I tried it and still no joy Chris.... :-(
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Barry GillChief of StaffCommented:
can you post the message headers for us? replace sensitive data.
Perhaps the messages you are getting are showing an envelope from with a different reply to and whatnot...?
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Chris BottomleyCommented:
You entered the domain ... i.e everything after @ ... techsystems.com?

Chris
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