Solved

No Scanners were detected

Posted on 2010-11-15
26
1,374 Views
Last Modified: 2013-12-27
Prior to reinstalling Windows 7 (via upgrade) I was able to use the W7 Scan & Fax application.
Now - when I try to scan, I get the above message - No scanners were detected.
However Vuescan has no problems finding the scanner.
And it appears to be OK in Device Manager.
Any advice please?
0
Comment
Question by:VaughanMx
  • 10
  • 7
  • 7
  • +1
26 Comments
 
LVL 27

Expert Comment

by:Tolomir
ID: 34143851
Did you install a WIA driver for that scanner?
0
 

Author Comment

by:VaughanMx
ID: 34143963
The scanner is an old one  Acer Scanprisa 604UT. It came with Mirascan software - versions 3.40 and 4.03 are on my PC.
The Fax& Scan app currently list two documents which I scanned with it prior to the enforced reinstallation of the o/s, which to my mind indicates that there is a way forward.
To answer your question - I didn't consciously install a WIA driver after the reinstallation.
How can I tell if it's there or not?
Can I install it myself? & how?
Vaughan
0
 
LVL 27

Expert Comment

by:Tolomir
ID: 34144179
I got the same issue. I got an old scanner no WIA driver for it, but Windows 7 requires such one.

I don't know how you were able to scan those documents, but it seems like you need some software that uses the TWAIN interface.

I use http://free.zoner.com/ for that
0
 

Author Comment

by:VaughanMx
ID: 34146707
I tried free.zoner - seems to be a very good package - and free. Unfortunately it can't find my Scanner.
It is clearly looking for Mirascan 3.40, which is installed - but having got to the Mirascan start window, that window reports that it cannot find a scanner.
I have asked them for advice.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 34147674
VaughanMx--Use Device Manager to try to find new drivers?
0
 
LVL 91

Expert Comment

by:nobus
ID: 34153079
try if you can scan from Paint>file>import from scanner
0
 

Author Comment

by:VaughanMx
ID: 34153139
"from scanner or camera" in Paint is greyed out.
0
 
LVL 91

Expert Comment

by:nobus
ID: 34154116
then paint does not see it either..    :((

but what do you mean with "Prior to reinstalling Windows 7 (via upgrade) I was able to use the W7 Scan & Fax application"
-was it working ok in W7 ?
-  and what was the reason for reinstall ?
-did you first install the scanner software - then connect it
- and is the model correct?  -->   Scanprisa 604UT ?  unknown on the net !

did you try windows update? it can help, or maybe Drivereasy (free) : http://www.drivereasy.com/
0
 

Author Comment

by:VaughanMx
ID: 34155084
First - my typo - Scanprisa 640UT - made by Acer but now quite old. Sorry for wasting your time on that.

As a result of a power failure some weeks ago I had an o/s which had several problems (eg IE8 wouldn't install recommended updates...). The recommendation was to re install the (win7) o/s. During that process, an option to do a clean install (no applications would survive that) - or an upgrade - is offered. I chose the upgrade. Almost everything except m/s Office survived intact - I had to uninstall / reinstall Office.

Prior to the update, I was able to use the W7 Scan & Fax app OK.

The scanner was not connected during the reinstall of the o/s - but has been connected ever since.

Device Manager correctly identifies the device as Acer Color Flatbed Scanner 640UT. Says "This device is working properly."
Driver Provider: Acer Peripherals inc.
Drive date: Not available
Driver Version:  3.40.2000.1
Driver Signer:  Not digitally signed
After Updating the driver, the above details remain unchanged.

Drivereasy found the scanner driver to be up to date.
0
 
LVL 91

Expert Comment

by:nobus
ID: 34155826
first  - tx for the complete response ! it helps
did you try driver update yet?
but it looks like an OS problem to me, you could try a repair install : http://www.sevenforums.com/tutorials/3413-repair-install.html

i never do upgrades, because the problems that are there remain, and often adds some more.
post results      
0
 

Author Comment

by:VaughanMx
ID: 34156843
I followed up the reference to sevenforums - from which I deduce that it was a repair install that did. I would rather pay to use Vuescan or buy a new scanner than repeat that exercise!

Maybe I just have to decide between those two alternatives. But if Vuescan can do this trick, what am we missing here?
0
 
LVL 91

Expert Comment

by:nobus
ID: 34156985
Vuescan is a 3-rd party application, and probably has all drivers included (since it works with all scanners)
0
Why You Should Analyze Threat Actor TTPs

After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

 

Author Comment

by:VaughanMx
ID: 34162389
From which I deduce that the necessary driver(s) are resident somewhere on my PC - and maybe could be brought into more general use?
0
 
LVL 91

Expert Comment

by:nobus
ID: 34163128
yes, if you can locate them
here a tool for that :
http://www.majorgeeks.com/download.php?det=3982            Driver collector
      http://www.driverguidetoolkit.com/                       "          "
0
 

Accepted Solution

by:
VaughanMx earned 0 total points
ID: 34167614
I wasn't clever enough to find what I was looking for there.

Another thought - if I was to set up Windows XP mode (Win 7 Ultimate is OK), I wonder if that would work?
0
 
LVL 91

Assisted Solution

by:nobus
nobus earned 150 total points
ID: 34170825
i think so, yes, worth trying
0
 

Author Comment

by:VaughanMx
ID: 34172741
That worked - I have scanned a document while in XP Mode.

It will be even better when I have worked out how to access that scanned document from Win 7!
0
 
LVL 27

Expert Comment

by:Tolomir
ID: 34172969
the virtual xp mode is transparent to windows 7, you should be able to use your default folders for saving the document
0
 
LVL 27

Assisted Solution

by:Tolomir
Tolomir earned 100 total points
ID: 34173014
sorry, that works only for xp mode tools in win7 start menu.

but try this:

http://blogs.technet.com/b/windows_vpc/archive/2009/12/22/folder-sharing-between-windows-7-and-vm.aspx
0
 
LVL 27

Expert Comment

by:Tolomir
ID: 34173044
Another way would be to use the tool dropbox:

http://www.dropbox.com/

You would install dropbox on windows xp and windows 7 and exchange the files via that internet service (fully encrypted 2 GB for free)
0
 

Author Comment

by:VaughanMx
ID: 34182674
Please correct my mistake - nobus should have the 250 points.
Thanks,
Vaughan
0
 
LVL 27

Expert Comment

by:Tolomir
ID: 34182811
I suggest a split #34170825 for suggestion xp mode and #34173014 for suggestion how to exchange files to/ from xpmode

Tolomir

0
 

Author Comment

by:VaughanMx
ID: 34182853
Sorry Tolomir - clumsy of me

100 to you
150 to nobus

I hope the administrators will action this?
0
 
LVL 91

Expert Comment

by:nobus
ID: 34182908
tx Tolomir !
0
 
LVL 27

Expert Comment

by:Tolomir
ID: 34182916
If all participants agree in the outcome there is no need to wait four days for the final closing.

Thus I did use my moderating powers...
0

Featured Post

Get up to 2TB FREE CLOUD per backup license!

An exclusive Black Friday offer just for Expert Exchange audience! Buy any of our top-rated backup solutions & get up to 2TB free cloud per system! Perform local & cloud backup in the same step, and restore instantly—anytime, anywhere. Grab this deal now before it disappears!

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
Windows 10, Flashing a BIOS 12 66
print logs windows 7 3 37
Application deployments and asset inventory 1 22
Making an alias 7 54
Stuck in voice control mode on your Amazon Firestick?  Here is how to turn it off!!!
Great sound, comfort and fit, excellent build quality, versatility, compatibility. These are just some of the many reasons for choosing a headset from Sennheiser.
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…

760 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now