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No Scanners were detected

Posted on 2010-11-15
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Last Modified: 2013-12-27
Prior to reinstalling Windows 7 (via upgrade) I was able to use the W7 Scan & Fax application.
Now - when I try to scan, I get the above message - No scanners were detected.
However Vuescan has no problems finding the scanner.
And it appears to be OK in Device Manager.
Any advice please?
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Question by:VaughanMx
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LVL 27

Expert Comment

by:Tolomir
ID: 34143851
Did you install a WIA driver for that scanner?
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Author Comment

by:VaughanMx
ID: 34143963
The scanner is an old one  Acer Scanprisa 604UT. It came with Mirascan software - versions 3.40 and 4.03 are on my PC.
The Fax& Scan app currently list two documents which I scanned with it prior to the enforced reinstallation of the o/s, which to my mind indicates that there is a way forward.
To answer your question - I didn't consciously install a WIA driver after the reinstallation.
How can I tell if it's there or not?
Can I install it myself? & how?
Vaughan
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Expert Comment

by:Tolomir
ID: 34144179
I got the same issue. I got an old scanner no WIA driver for it, but Windows 7 requires such one.

I don't know how you were able to scan those documents, but it seems like you need some software that uses the TWAIN interface.

I use http://free.zoner.com/ for that
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Author Comment

by:VaughanMx
ID: 34146707
I tried free.zoner - seems to be a very good package - and free. Unfortunately it can't find my Scanner.
It is clearly looking for Mirascan 3.40, which is installed - but having got to the Mirascan start window, that window reports that it cannot find a scanner.
I have asked them for advice.
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Expert Comment

by:jcimarron
ID: 34147674
VaughanMx--Use Device Manager to try to find new drivers?
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LVL 93

Expert Comment

by:nobus
ID: 34153079
try if you can scan from Paint>file>import from scanner
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Author Comment

by:VaughanMx
ID: 34153139
"from scanner or camera" in Paint is greyed out.
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LVL 93

Expert Comment

by:nobus
ID: 34154116
then paint does not see it either..    :((

but what do you mean with "Prior to reinstalling Windows 7 (via upgrade) I was able to use the W7 Scan & Fax application"
-was it working ok in W7 ?
-  and what was the reason for reinstall ?
-did you first install the scanner software - then connect it
- and is the model correct?  -->   Scanprisa 604UT ?  unknown on the net !

did you try windows update? it can help, or maybe Drivereasy (free) : http://www.drivereasy.com/
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Author Comment

by:VaughanMx
ID: 34155084
First - my typo - Scanprisa 640UT - made by Acer but now quite old. Sorry for wasting your time on that.

As a result of a power failure some weeks ago I had an o/s which had several problems (eg IE8 wouldn't install recommended updates...). The recommendation was to re install the (win7) o/s. During that process, an option to do a clean install (no applications would survive that) - or an upgrade - is offered. I chose the upgrade. Almost everything except m/s Office survived intact - I had to uninstall / reinstall Office.

Prior to the update, I was able to use the W7 Scan & Fax app OK.

The scanner was not connected during the reinstall of the o/s - but has been connected ever since.

Device Manager correctly identifies the device as Acer Color Flatbed Scanner 640UT. Says "This device is working properly."
Driver Provider: Acer Peripherals inc.
Drive date: Not available
Driver Version:  3.40.2000.1
Driver Signer:  Not digitally signed
After Updating the driver, the above details remain unchanged.

Drivereasy found the scanner driver to be up to date.
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Expert Comment

by:nobus
ID: 34155826
first  - tx for the complete response ! it helps
did you try driver update yet?
but it looks like an OS problem to me, you could try a repair install : http://www.sevenforums.com/tutorials/3413-repair-install.html

i never do upgrades, because the problems that are there remain, and often adds some more.
post results      
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Author Comment

by:VaughanMx
ID: 34156843
I followed up the reference to sevenforums - from which I deduce that it was a repair install that did. I would rather pay to use Vuescan or buy a new scanner than repeat that exercise!

Maybe I just have to decide between those two alternatives. But if Vuescan can do this trick, what am we missing here?
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LVL 93

Expert Comment

by:nobus
ID: 34156985
Vuescan is a 3-rd party application, and probably has all drivers included (since it works with all scanners)
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Author Comment

by:VaughanMx
ID: 34162389
From which I deduce that the necessary driver(s) are resident somewhere on my PC - and maybe could be brought into more general use?
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LVL 93

Expert Comment

by:nobus
ID: 34163128
yes, if you can locate them
here a tool for that :
http://www.majorgeeks.com/download.php?det=3982            Driver collector
      http://www.driverguidetoolkit.com/                       "          "
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Accepted Solution

by:
VaughanMx earned 0 total points
ID: 34167614
I wasn't clever enough to find what I was looking for there.

Another thought - if I was to set up Windows XP mode (Win 7 Ultimate is OK), I wonder if that would work?
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LVL 93

Assisted Solution

by:nobus
nobus earned 600 total points
ID: 34170825
i think so, yes, worth trying
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Author Comment

by:VaughanMx
ID: 34172741
That worked - I have scanned a document while in XP Mode.

It will be even better when I have worked out how to access that scanned document from Win 7!
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LVL 27

Expert Comment

by:Tolomir
ID: 34172969
the virtual xp mode is transparent to windows 7, you should be able to use your default folders for saving the document
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LVL 27

Assisted Solution

by:Tolomir
Tolomir earned 400 total points
ID: 34173014
sorry, that works only for xp mode tools in win7 start menu.

but try this:

http://blogs.technet.com/b/windows_vpc/archive/2009/12/22/folder-sharing-between-windows-7-and-vm.aspx
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LVL 27

Expert Comment

by:Tolomir
ID: 34173044
Another way would be to use the tool dropbox:

http://www.dropbox.com/

You would install dropbox on windows xp and windows 7 and exchange the files via that internet service (fully encrypted 2 GB for free)
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Author Comment

by:VaughanMx
ID: 34182674
Please correct my mistake - nobus should have the 250 points.
Thanks,
Vaughan
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LVL 27

Expert Comment

by:Tolomir
ID: 34182811
I suggest a split #34170825 for suggestion xp mode and #34173014 for suggestion how to exchange files to/ from xpmode

Tolomir

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Author Comment

by:VaughanMx
ID: 34182853
Sorry Tolomir - clumsy of me

100 to you
150 to nobus

I hope the administrators will action this?
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LVL 93

Expert Comment

by:nobus
ID: 34182908
tx Tolomir !
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LVL 27

Expert Comment

by:Tolomir
ID: 34182916
If all participants agree in the outcome there is no need to wait four days for the final closing.

Thus I did use my moderating powers...
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