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outlook imap sync error with gmail

Posted on 2010-11-15
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Last Modified: 2012-05-10
We had a log in issue with gmail a few days ago. Now that it is resolved we can send emails with outlook but cannot receive them. the error message we receive is:


CANNOT DISPLAY THE FOLDER. THIS IS THE ROOT OF AN IMAP STORE. THE ROOT DOES NOT CONTAIN MESSAGES BUT MAY HAVE SUBFOLDERS THAT DO. TO SEE MESSAGES IN THE SUBFOLDERS, DISPLAY THE FOLDER LIST, AND THEN CLICK THE SUBFOLDER."


thanks for the help.
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Question by:sio2y
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Expert Comment

by:Rick Hobbs
ID: 34142603
Do you have a backup of your .pst file?  If not, make a copy of it with another extension (like .bak).  Search online for pst file repair utilities and give them a try.  If no luck, you can contact one of the for pay companies.  Locate one that doesn't charge if unsuccessful.  If the mail is unimportant, just create a new .pst file and from now on backup regularly.
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Accepted Solution

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sio2y earned 0 total points
ID: 34145681
Thanks but we fixed it yesterday and havn't had the opportunity to delete the question.

We backed up the gmail.pst and then removed it (outlook 07) - we then simply restartedoutlook and had it replace the corrupt .pst. At lteast tat was the theory and it worked.

Thanks again for the suggestion.  
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Author Closing Comment

by:sio2y
ID: 34182391
we fixed it before seeing a response from anyone on EE.
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