Avatar of sio2y
sio2y

asked on 

outlook imap sync error with gmail

We had a log in issue with gmail a few days ago. Now that it is resolved we can send emails with outlook but cannot receive them. the error message we receive is:


CANNOT DISPLAY THE FOLDER. THIS IS THE ROOT OF AN IMAP STORE. THE ROOT DOES NOT CONTAIN MESSAGES BUT MAY HAVE SUBFOLDERS THAT DO. TO SEE MESSAGES IN THE SUBFOLDERS, DISPLAY THE FOLDER LIST, AND THEN CLICK THE SUBFOLDER."


thanks for the help.
Outlook

Avatar of undefined
Last Comment
sio2y
Avatar of Rick Hobbs
Rick Hobbs
Flag of United States of America image

Do you have a backup of your .pst file?  If not, make a copy of it with another extension (like .bak).  Search online for pst file repair utilities and give them a try.  If no luck, you can contact one of the for pay companies.  Locate one that doesn't charge if unsuccessful.  If the mail is unimportant, just create a new .pst file and from now on backup regularly.
ASKER CERTIFIED SOLUTION
Avatar of sio2y
sio2y

Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
Avatar of sio2y
sio2y

ASKER

we fixed it before seeing a response from anyone on EE.
Outlook
Outlook

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

105K
Questions
--
Followers
--
Top Experts
Get a personalized solution from industry experts
Ask the experts
Read over 600 more reviews

TRUSTED BY

IBM logoIntel logoMicrosoft logoUbisoft logoSAP logo
Qualcomm logoCitrix Systems logoWorkday logoErnst & Young logo
High performer badgeUsers love us badge
LinkedIn logoFacebook logoX logoInstagram logoTikTok logoYouTube logo