Mail stuck in SMTP queue (C:\inetpub\mailroot\Queue) on Windows Server 2008

Ok I have turned on logging.

I am not sure if the support addresses are configured to receive mail from the Windows 2008 Server - I don't have any admin access to that system.

Does a smart host get configured with MX records on the internet like a regular mail server? Maybe the old server had a smart host on it I am not sure...


thanks,
bobby

> I am not sure if the support addresses are configured to receive mail from the Windows 2008 Server - I don't have any admin access to that system.
*nod*  Logging should show you pretty quick.

Smarthost is a setting within SMTP -- it defines where to send mail.  (It also simplifies troubleshooting outbound mail issues.)  If it was set on the old server, it'll probably be a good idea to set it to the same on the new server.  Screen shot on where the setting lives attached.

you'll have to look at the logs to view the reason for the problem....

I turned on logging yesterday and sent an email from the website but strangely enough there is no SMTP folder or log file in C:\Windows\System32\LogFiles... any ideas on that?



thanks,
Bobby

Yeah... that's the default location (in c:\windows\system32\LogFiles\SMTPSVC1\<blah>.log)
But... I've had enough wacky/crazy/stupid stuff happen with UAC in Windows 2008 that I'm going to suggest this -- go ahead and tell it to log to a different location.  Create a new directory, and make certain the system has permission to write to the directory.

And/Or .. .make certain to stop and restart the SMTP service after making changes.

Strange - still nothing. Do I need to check anything on the advanced tab in SMTP logging?

ok.. i have a 64 bit OS so this makes sense.

i have added the role service, moved the logging folder to the D: partition, granted full permissions to the System account and Administrators group, restarted SMTP service and IIS, stop/started the virtual server, and telnetted from a command prompt to localhost and google.com.

both return "could not open connection to the host on port 23: connection failed" - should this be enough to create a log entry? i set the log schedule to hourly. still the log folder is empty.


thanks for your help!

Are you trying to get mail into this server, or out of?  
If you want to test receiving mail -- telnet to tcp/25 on this server... but I suspect that isn't want you want.

Try sending another SMTP message out... that should generate some log traffic.

i am trying to send mail from the server not receive it. i sent a new message and still no log :(

Okay, dropping back -- what queue folder is the mail stuck in?  (This is starting to sound like the computer twilight zone...)

no doubt - turns out the ISP was blocking traffic I believe on port 25. we contacted them and everything is working great now. thanks for all your help!