error e000e020 since daylight savings time change

Hello,

I found our backups did not run after daylight savings time with the following error in the logs:

e000e020 - The job was scheduled to run, but the availability window closed before the job could start. There may not have been any destination devices available during the window, or the job may have been submitted to run when the window was closed.

Even after I change the time window to be back an hour and set the start no later than time to allow 2 hours in the time window, I still get failures on the test run.  The log on the test run failure is very vague:

e0008703 - The test run has detected a potential problem. See the job log for details.
For additional information regarding this error refer to link V-79-57344-34563

I have looked at the link but it doesn't give any information that I can use.

Does anyone have any insight as to why this may still be failing even after the time window is changed?  The time on the server is correct and the backup device is accessible and has the correct time.

I have also cross posted this ad symantec, and found a couple of threads on this issue here however the link on how to use the no longer works and I am unfamiliar with bestop.bat.

I appreciate any help with this issue and thanks very much,

Maureen