Solved

Oki Data C610dn having error constantly

Posted on 2010-11-15
5
556 Views
Last Modified: 2012-05-10
We installed a Oki Data c610dn color laser printer at a customers site.  When it first booted up it gave us an error.  Paper tray empty.  We figured it was because the manual paper tray had been opened.  So we opened the manual tray and closed it and then removed the paper tray and pushed it back in.  The error went away and we thought nothing more of it.

Well the customer has had the problem over and over.  He said he has tried opening and closing trays and it will eventually go away after he tries many different things.  The error happens while the printer is not even being used.  What do you guys think the problem is?

Just wondering if it may be something simple I can fix for him quickly without having to go through the warranty process.  Thank you in advance.
0
Comment
Question by:kadafitcd
  • 2
5 Comments
 
LVL 10

Accepted Solution

by:
David_Ingledew earned 250 total points
ID: 34143891
Could be a sensor playing up - either paper dust or hardware failure at that point.

I'd remove all trays and give the sensors a good clean, and check the rollers at the same time.
0
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 34144836
If it's brand new and you bought it from a reputable dealer/distributor, get it exchanged!  It's called DOA and will be troublesome forever.
0
 
LVL 12

Assisted Solution

by:kadafitcd
kadafitcd earned 0 total points
ID: 34167246
Well we cleaned it and talked to tech support.  They said it was most likely the main paper tray sensor.  It seemed to be moving up and down properly and wasn't stuck.  But we're not sure that the paper tray itself is working properly.  The way we got it to go away was filling the paper tray full and then inserting the paper then we removed the paper and the error did not return.  We're hoping it was just a stuck tray.  We're monitoring it as of right now.
0
 
LVL 12

Author Closing Comment

by:kadafitcd
ID: 34224598
Still working good.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing…
This Micro Tutorial will teach you how to censor certain areas of your screen. The example in this video will show a little boy's face being blurred. This will be demonstrated using Adobe Premiere Pro CS6.
This video shows how to use Hyena, from SystemTools Software, to bulk import 100 user accounts from an external text file. View in 1080p for best video quality.

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question