Solved

Oki Data C610dn having error constantly

Posted on 2010-11-15
5
558 Views
Last Modified: 2012-05-10
We installed a Oki Data c610dn color laser printer at a customers site.  When it first booted up it gave us an error.  Paper tray empty.  We figured it was because the manual paper tray had been opened.  So we opened the manual tray and closed it and then removed the paper tray and pushed it back in.  The error went away and we thought nothing more of it.

Well the customer has had the problem over and over.  He said he has tried opening and closing trays and it will eventually go away after he tries many different things.  The error happens while the printer is not even being used.  What do you guys think the problem is?

Just wondering if it may be something simple I can fix for him quickly without having to go through the warranty process.  Thank you in advance.
0
Comment
Question by:kadafitcd
  • 2
5 Comments
 
LVL 10

Accepted Solution

by:
David_Ingledew earned 250 total points
ID: 34143891
Could be a sensor playing up - either paper dust or hardware failure at that point.

I'd remove all trays and give the sensors a good clean, and check the rollers at the same time.
0
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 34144836
If it's brand new and you bought it from a reputable dealer/distributor, get it exchanged!  It's called DOA and will be troublesome forever.
0
 
LVL 12

Assisted Solution

by:kadafitcd
kadafitcd earned 0 total points
ID: 34167246
Well we cleaned it and talked to tech support.  They said it was most likely the main paper tray sensor.  It seemed to be moving up and down properly and wasn't stuck.  But we're not sure that the paper tray itself is working properly.  The way we got it to go away was filling the paper tray full and then inserting the paper then we removed the paper and the error did not return.  We're hoping it was just a stuck tray.  We're monitoring it as of right now.
0
 
LVL 12

Author Closing Comment

by:kadafitcd
ID: 34224598
Still working good.
0

Featured Post

Secure Your Active Directory - April 20, 2017

Active Directory plays a critical role in your company’s IT infrastructure and keeping it secure in today’s hacker-infested world is a must.
Microsoft published 300+ pages of guidance, but who has the time, money, and resources to implement? Register now to find an easier way.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message. Sometimes you just need to follow the instructions…
Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

735 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question