This is a strange one. I have a brand new delll laptop that cannot surf the internet. I checked the IP settings and the pc is set to receive an ip address from the router/isp. I can connect to the wireless or wired network just fine. When I try to surf in IE I get the page cannot be displayed. I installed Firefox and I get the same thing. I can ping 188.8.131.52 and I can ping internet hostnames all day. I just cannot open a browser and get out to the internet. The windows update does download updates without a hitch and the pc is up to date on security patches. Antivirus app also download updates just fine.
the problem could be corrupted dlls since browsers need to call these dll files and proceed accordingly, therefore, the problem occurs with both IE and Firefox. please follow http://support.microsoft.com/kb/813444
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