HP 9800 Problem

Hi there. The color printer in the staff room is giving me this problem.HP 9800

When I send anything to print it just spits out about 4 or 5 pages with nothing in it and then the middle button just starts blinking.

The printer does have ink....how can I fix this?I tried rebooting it but same problem
brian ramdhaniCT Technician Asked:
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danoraConnect With a Mentor Commented:
Hi slingingshot15

I have come across something similar before and for me it was a corrupted driver that needed reinstalling.

Hope this helps
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David_IngledewCommented:
Definitely driver - remove the pirnter and specific driver if manually installed, then download and use the Universal driver here:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=4157320&prodTypeId=18972&prodSeriesId=503548&swLang=8&taskId=135&swEnvOID=4062
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danoraCommented:
Hi David ingledew

when we had this issue we were already using the hpupd, I had to add the specific print driver for the printer, however not all issues are the same and the upd could work for this one :)
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David_IngledewConnect With a Mentor Commented:
Alternatively check for other drivers added recently which might have affected this one (shared DLL's) or see if Windows has automatically updated any drivers...if so roll them back!
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brian ramdhaniCT Technician Author Commented:
by the way...this printer is on a network so how do i really go about reinstalling the driver
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danoraCommented:
Hi

You will need to go onto the server that is hosting/sharing the printer out. once you are on the server there are two ways that you can do this, one is to right click the printer in question and replace the driver from within the properties, the other is to delete the printer and start again. You will have to bear in mind end users existing shares to this printer.

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David_IngledewCommented:
Remember if you update the UPD to the latest it could have knock on effect, so be sure to have the older version.
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