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gotomypc displays incorrect resolution

Posted on 2010-11-15
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Last Modified: 2012-05-10
A user reports that the screen display on gotomypc is too small.  They had mo problems until we installed a new computer for them at work.  The new system uses Windows 7, and has a wide screen LCD display.  The old system was XP with a CRT monitor.  The user has Vista with an LCD on PC they use to remote in.
User says that when they remote in now, the screen displays very small.  Any suggestions on how this can be resolved on the first try?
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Question by:AE_JB
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Accepted Solution

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Anthony Russo earned 500 total points
ID: 34138457
Did the former computer have a different size monitor than the new one you installed? Is this a case of GoToMyPC rendering a larger monitor onto the users smaller display they are logging in on (such as a 15" laptop logging into a 20" desktop monitor?

I know not a solution, but trying to get a bit more info on the resolutions that might be involved.

Good luck,

Anthony
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Author Comment

by:AE_JB
ID: 34139165
The old monitor was something like a 17" CRT, the new monitor is a Wide screen, at least 21".   They are using around a 19" LCD to view the desktop remotely.   It seems that gotomypc is trying to display the screen at high resolution.  
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Author Closing Comment

by:AE_JB
ID: 34146058
Thanks for your assistance.  This is the solution I came up with:
The problem is probably with the gotomypc viewer setting on the PC that you use for remote access.  
-Verify that your viewer preference is set to “scale-to-fit”:
To navigate to this setting,
1      Make sure gotomypc is running
2      Look for the gotomypc icon in the system tray(bottom right of the screen)
3      Right click on the icon in the system tray and select preferences
4      Select viewer prefrences
5      Mark the check box that says “scale-to-fit” screen
6      Press “OK”
7      Restart gotomypc

The link below explains how to do this:
https://www.gotomypc.com/help/setting_gotomypc_preferences/change_viewer_preferences.htm
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Expert Comment

by:Anthony Russo
ID: 34146917
Glad it was a simple setting of the resolution between the monitors and not a more technical issue.

Thanks for the points.

Anthony
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