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gotomypc displays incorrect resolution

A user reports that the screen display on gotomypc is too small. They had mo problems until we installed a new computer for them at work. The new system uses Windows 7, and has a wide screen LCD display. The old system was XP with a CRT monitor. The user has Vista with an LCD on PC they use to remote in.
User says that when they remote in now, the screen displays very small. Any suggestions on how this can be resolved on the first try?

ASKER CERTIFIED SOLUTION

Anthony Russo

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AE_JB

ASKER

The old monitor was something like a 17" CRT, the new monitor is a Wide screen, at least 21". They are using around a 19" LCD to view the desktop remotely. It seems that gotomypc is trying to display the screen at high resolution.

AE_JB

ASKER

Thanks for your assistance. This is the solution I came up with:
The problem is probably with the gotomypc viewer setting on the PC that you use for remote access.
-Verify that your viewer preference is set to “scale-to-fit”:
To navigate to this setting,
1      Make sure gotomypc is running
2      Look for the gotomypc icon in the system tray(bottom right of the screen)
3      Right click on the icon in the system tray and select preferences
4      Select viewer prefrences
5      Mark the check box that says “scale-to-fit” screen
6      Press “OK”
7      Restart gotomypc

The link below explains how to do this:
https://www.gotomypc.com/help/setting_gotomypc_preferences/change_viewer_preferences.htm

Anthony Russo

Glad it was a simple setting of the resolution between the monitors and not a more technical issue.

Thanks for the points.

Anthony