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Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.
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OWA doesn't allow you to modify a shared calendar. So if you attempt to access http://server/exchange/another.user.alias/calendar and when prompted enter your own credentials, then you will be unable to modify the calendar. That is what I thought the problem was, until I re-read and noticed you said they all use the same credentials.
Do these users have permissions on this shared account as well? If so, they may not be logging in as you suspect. Get the user to show you what they do on another machine may well show the issue.