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Access denied when remote desktop users try to print to one particular printer

Posted on 2010-11-15
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Last Modified: 2012-05-10
Let me try and explain all that I have tried.

Have a dell 2130cn setup on 2003 server (Server1)

Admin users can print to it, but if any other users try it says access denied, this when connected to remote desktop server.

Have several other printers loaded on the same server and they all work fine.

I tried removing the printer from that server and loaded it on (server2).  It resulted in the same problem.

Keep in mind this is only happing to RDP users.  Workstation connected to this share works fine.  Server1 and Server2 are Terminal servers

I have removed drivers and re-installed, restarted spoolers.

I have tried from different terminal servers and I still get the same problem.

I have change printers IP (just for giggles) same result.

I even setup the printer on an XP machine and shared it there.  Still have the same problem from terminal server when connected to that share as well.

Tried installing printer with different name.

I am at a stand still here.  Is this policy oriented and where would I look or driver issue.

It worked fine until the servers were restarted on Friday.

I would appreciate any and all your help.

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Question by:CecilD211
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LVL 14

Expert Comment

by:brendanmeyer
ID: 34139782
i would try checking the security settings on the printer, even though i wouldnt think this is the cause.
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Author Comment

by:CecilD211
ID: 34139827
Yeah, forgot to add that.  Security settings are the same as the working printers..

I even checked effective rights for particular users and they all have print rights.
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LVL 14

Expert Comment

by:brendanmeyer
ID: 34139867
is that printer connected to the server or client? or a network printer?
is it connected via a LPT port?
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Author Comment

by:CecilD211
ID: 34139950
This is a network printer.
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LVL 3

Expert Comment

by:msincorp
ID: 34139974
Is the printer USB or multi function?

Are they directly attached to the server, or by IP address (sounds like you switched back and fourth)?

Does this ONLY happen via RDP?  Can the administrator print over RDP?  Are the drivers installed on the local PC?  Is use local printer checked on RDP local resources?

Lastly, any error messages?  Does the print job go to the queue then disappear, or just nat make it to the queue?

Hope this helps.

Chris
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Author Comment

by:CecilD211
ID: 34140032
It is connected Ethernet...  All the tests I tried were through ethernet.  Let me know if you confused on my description of the configurations I have tried.  I does only happen to RDP users.  If that same user logs in to a workstation they can print fine.  (The printer on the workstation is a share from the server.)

Admin users can print fine from RDP.  And all users can print to any other printer.  We have approximately 15 printers to choose from and they all work fine.

Print job does not make it to the Queue.  I get a print failed error telling me that access was denied.

Keep it coming.  Like I said really stumped on this one.

Cecil
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Expert Comment

by:msincorp
ID: 34140254
so the printer is configured with an IP address, and installed on the server  as a "local printer"  with the IP address as a configured port, and then shared as a network printer form the server for other users to print to.

are the new users members of the remote desktop users group?
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Author Comment

by:CecilD211
ID: 34140367
Yes, thats all correct.  

All users are part of RD group.  Its not new users that have the problem..  Its all non admin users.  They can log in to RDP and print to all other printers.

If they log into a workstation they can print to this printer, just not while logged into RDP.

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Accepted Solution

by:
CecilD211 earned 0 total points
ID: 34141674
I think I got it.  

I downgrade the driver to a previous version.

Restarted server - Then had an error driver was not installed.

Re-installed driver and all seems to be fine.

Thanks for everyones help,

Cecil
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Author Closing Comment

by:CecilD211
ID: 34179134
After test after test and finally the ability to restart after hours.  Thems seem to be normal.
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