BSOD assistance

Posted on 2010-11-15
Last Modified: 2012-06-27
Receiving BSOD error: IRQL_NOT_LESS_OR_EQUAL - 0x0000000A (0xC0000000, 0x00000002, 0x00000000, 0x804EDF25)

I know it is NIC related because if I disable the card, I NEVER get the error. However, the problem occurs with the on-board card. It also occurs when I disable that card and install PCI boards - regardless of which board I try I get the EXACT same error. I've tried 3 different cards. I have also insured they are using the latest drivers.

Any suggestions (I hope you're not going to suggest using Microsoft debugging the dump file as that seems like a maze of MS confusion).

P.S. - regardless of the board being enabled, everything works okay - accessing network, Internet, Remote Desktop, etc. for about 10 minutes and the the BSOD. XP - Service Pack 3).
I've run memory checks, replaced memory chips, etc. etc. and know it is NIC related.

... Thanx
Question by:pgsassoc63
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LVL 23

Expert Comment

by:Brian B
ID: 34140520
Is it NIC related, or possibly a problem with the PCI bus on the motherboard? The built-in NIC is still a PCI device. Are you using any other PCI cards in the system?

Check for firmware updates for the mobo and see if that helps.

Expert Comment

ID: 34140668
Did you noticed when this started happening? maybe you installed something that messed up your IRQ's.
Try reparing windows:
To Repair the Windows XP installation
 -Make sure that you have the Windows XP installation CD or DVD available.
 -Disable any antivirus program and BIOS-level antivirus protection. For help, see the relevant software manual or online Help.
 -Make sure that the CD or DVD drive is the first priority startup device. See your computer documentation for information about how to do this.
 -Insert the Windows XP CD into the CD or DVD drive, and then restart your computer.
When the instruction to "Press any key to boot from CD" appears, press a key. Your computer starts from the Windows XP CD.
 -When the computer starts from the CD, the system verifies your hardware, and then prompts you to select one of the following options:
 -To set up Windows XP now, press ENTER.
 -Press F8 to accept the Licensing Agreement.
 -A box lists your current Windows XP installation, and then the computer prompts you to select one of the following options:
 -To repair the selected Windows XP installation, press R.
 -After you repair Windows XP, you may have to reactivate Windows XP if you changed some hardware.
 -Depending on the CD or DVD version, you may have to install several Windows updates

Good luck!

Author Comment

ID: 34140688
I will check the firmware updates for motherboard and yes the video and sound cards are external PCI cards and are working perfectly. The on-board video/audio was disabled months ago.

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Author Comment

ID: 34140698
Will also try the 'repair' of Windows XP - I know the steps, have done it on other computers numerous times.


Expert Comment

ID: 34143011
Maybe an updated driver will do the trick.
However since you have established that the onboard NIC is the cause of this error you can use a PCI NIC instead.
LVL 92

Expert Comment

ID: 34145093
did you try the cards in different slots?  you can have a bad slot.
what mobo is it?  and how old?  if rather old, it may suffer from bad capacaitors
LVL 23

Expert Comment

by:Brian B
ID: 34148015
Unless its really old, chances are your video card is AGP, not PCI. If its newer, it may be PCI-E. In any case, try moving the cards to different slots and see if that fixes it.

Author Comment

ID: 34180594
The problem occurs whether I use the on-board NIC or any of various other PCI NIC's regardless of which slot I place them in.

I removed SP3 and restored SP2 and then reran XP from original CD and had it reinstalled - same problem.

I'll try the Motherboard firmware approach and see what happens, although it is the same NIC card that has always been on the motherboard.

LVL 92

Expert Comment

ID: 34182221
post the minidump for more info plse

Accepted Solution

pgsassoc63 earned 0 total points
ID: 34183569
Problem solved !!!!!

It was not any of the NIC cards
It was not the motherboard (RAM, firmware, etc.)
It was not the PCI slots
It was not problems with the IRQs
It was not related to video card
It was not related to Windows XP install
It was not any of the drivers
It was not SP3

So - you ask, what was it?
It was related to Symantec Antivirus which has been installed for years on this system and my entire network. Somehow, it must have been attacked by a virus and hence while the NIC was active, somehow caused the BSOD. Presumably, Symantec was attempting virus check when the NIC became enabled and that set off the 'internal' virus. I began to suspect it when I ran a 'forced scan' and it wouldn't work properly (even with NIC disabled) and kept erroring out. I attempted to repair/remove Symantec Antivirus using Control Panel, and it wouldn't repair or uninstall - kept getting error. What I had to do to get rid of it, was to disable, point by point, every aspect of the application so that nothing was enabled, and then delete the application. I then ran AVG 2011 from another computer on the network and found the viruses. Remember, prior to this, I was not able to connect to the network for more than a few minutes or so, so I couldn't run an external check on it over the network, nor could I download another Anti-virus since I couldn't connect to the internet long enough to do so.

Bottom line: Thank you all for your suggestions, and as always with computers, it often is something that seemingly is not related to the problem, and that only by process of elimination can it be identified.

.... Paul

Author Closing Comment

ID: 34281231
As stated in solution, so many times it is something not seemingly related - and when it comes to viruses, who can tell?

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