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Mail enable user in Exchnage 2003

Posted on 2010-11-15
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Last Modified: 2012-05-10
Dear Experts,

I need your help. I want to create a mail-enable user and want to forward all his mail to his external account. This is what I have done.

1. Create a mail enable user name Test1. He got an email address test1@domain.com. I can see it in the GAL.

Now I want this two things.

1. When internal user will send him mail it will go to his external account test1@gmail.com
2. When external user send mail to him test1@domail.com it will go to his external account test1@gmial.com.

Please help me.

Thanks in advance.
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Question by:sicorpmel
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LVL 3

Expert Comment

by:eagle-22
ID: 34140899
1) In your Active Directory, setup a Contact with the User's external email address 'test1@gmail.com'
2) in the user account in Active Directory 'test1@domain.com', go to Properties, then 'Exchange General',  'Delivery Options' and 'Forward To" the new contact setup in step 1 above.
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Expert Comment

by:rjwesley
ID: 34140914
I am thinking set up a rule within his Outlook Web Access account to do this, I've done that a few times.

Rob
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Expert Comment

by:rickscherer
ID: 34141147
The delivery option "forward to" can be flaky sometimes especially when emails sent to multiple people are replied to, I have had to create a contact with the external email address so that the "forward to" address is associated with an object in AD
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Author Comment

by:sicorpmel
ID: 34141957
HI,

eagle-22: and rickscherer:

This is a mail enable contact.. So there is no 'Exchange General',  'Delivery Options' and 'Forward To.

rjwesley:

I thought about that to set up a rule in outlook. But is there any way to do it from the server side.

Thanks
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Expert Comment

by:rickscherer
ID: 34142634
you will need a mail enabled AD user not just a contact to handle the forwarding,  If the user doesn't ever login to your domain, disabled user account is fine.
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Expert Comment

by:rickscherer
ID: 34142642
The mailbox is where rules are stored, even if you don't retain a copy of the message in the mailbox ,if you want to do it with rules the mailbox is needed.
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Expert Comment

by:rickscherer
ID: 34142649
Forward from the mailbox to the contact.
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Author Comment

by:sicorpmel
ID: 34142823
Hi rickscherer:

I dont think u r understanding my Questions.. Its a mail enable contact.. So there is no mailbox associated with that.. And user can log on to the domain. And I do understand difference in mailbox enable user and A mail enable user. And in my case it is a mail enable user.

Regards
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Expert Comment

by:rickscherer
ID: 34143060
you need both a user with a mailbox AND a contact.  
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Expert Comment

by:Flipp
ID: 34150637
Rickscherer is 100% correct in what is being suggested:
1. Create mail-enabled AD User object
2. Create AD Contact object - ensure you add an SMTP address which is the external address email is being forwarded to
3. Go to new AD User object's properties, Exchange General and Delivery Options and complete the forwarding.
2010-11-17-09-46-09.jpg
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Author Comment

by:sicorpmel
ID: 34151718
Hi Guys,

Somehhing is wrong here. Please please please read my questions---- I want to create a MAIL ENABLE USER.... and not a MAILBOX ENABLE USER.

Dear Flipp: the screenshot u showing it is for MAILBOX ENABLE USER.

a MAIL ENABLE USER means a user account in AD without a MAILBOX.

I know how to forward from a mailbox user to external email address( i:e what u guys are showing). But I want to do the same thing for a MAIL ENABLE USER ...Please read my Questions...
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Expert Comment

by:Flipp
ID: 34152580
Sorry for the confusion, but I am trying to work out what the difference is between a "Mail Enable User" and "Mailbox Enable User"?

How does one create a "Mail Enable User"?
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Expert Comment

by:Flipp
ID: 34152614
I think I have it now ...... instead of creating a mailbox when creating the User object through ADUC, you can right click the object and go into Exchange Tasks and 'Establish an Email Address'.

This will allow the user@domain.com to simply have an external address which mail is forwarded to from internal and external - see attached.
2010-11-17-16-46-25.jpg
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Expert Comment

by:Flipp
ID: 34152630
Correction, with this setup I do not see how an external person can email the internal User setup. Reason being the User will have two email addresses:
user@domain.local
user@externaldomain.com

When someone on the outside world needs to send an email to this User, they are unable to send to an address. Users on the inside are fine though.

It might be better to understand your requirements - the original solution actually gives you what you are after. Keep in mind that although there is a mailbox, nothing will ever remain in the mailbox unless you explicitly ask a copy to be left there when forwarding.
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Author Comment

by:sicorpmel
ID: 34160569
Hi Flipp,

Thanks. Its good that at least someone understand my questions.  See this is my requirements:

1. Create the mail enable user name Test1
2.Then go into Exchange Tasks and 'Establish an Email Address' which is Test1@gmail.com
3. Repeat step 2 to give another SMTP add as Test1@domain.com ( domain.com is my DOMAIN)

So when someone from inside the company send him mail goes to hie gmail account.

AND WHEN someone from internet send a mail to Test1@domain.com it comes to my mail server AND THEN WILL IT forward mail to the user gmail address OR NOT?

OR is it possible to do that. ANYONE please.
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Expert Comment

by:eagle-22
ID: 34165047
I think this article explains it a little better, this should work as you are describing, or there are other ways of doing this as well, as I said in my previous post above.

http://www.msexchange.org/tutorials/Understanding-Mailbox-Enabled-Mail-Enabled-Recipients.html
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Expert Comment

by:Flipp
ID: 34167609
Is there a reason why you can't have a mailbox setup?
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Expert Comment

by:rickscherer
ID: 34168857
If you just define a external address on your users account, that account will be in your organization's Global address list and internal users would be able to send to him, there would not be an external address test1@domail.com.  Adding that address test1@domain.com as an SMTP address would allow external mail to be routed to your exchange server, but it would not have any way of delivering it because without a mailbox, there is no way of configuring forwarding.  An NDR should be generated because Exchange could not deliver it to a mailbox.

Give your user a real mailbox, set up a Contact in AD with his external address, configure forwarding on the mailbox to the contact.  
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Accepted Solution

by:
sicorpmel earned 0 total points
ID: 34169786
Hi Guys,

Finally I tested this and it worked...

1. Create the mail enable user name Test1
2.Then go into Exchange Tasks and 'Establish an Email Address' which is Test1@gmail.com
3. Repeat step 2 to give another SMTP add as Test1@domain.com ( domain.com is my DOMAIN)

So when someone from inside the company send him mail goes to hie gmail account.

AND WHEN someone from internet send a mail to Test1@domain.com it comes to my mail server AND THEN WILL IT forward mail to the user gmail address OR NOT? YES IT DOES.

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Author Closing Comment

by:sicorpmel
ID: 34195151
It worked as described..
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