We help IT Professionals succeed at work.

Dell Inspiron Boot Problem

Oklahawkfan
Oklahawkfan asked
on
642 Views
Last Modified: 2012-05-10
Hi All... I've got a Dell Inspiron Laptop with a boot problem. On boot-up I get the Dell logo...then some text appears for a flash at the top. I caught it with my digital camera. It says "Loading PBR for discriptor 2...." then the screen stays dark. I think the "PBR" stands for Partition Boot Record...What kind of fix am I looking at. The laptop belongs to a friends college student daughter...of course she dosen't want to loose anything on the machine.......Thanks for any help                                                           Don
Comment
Watch Question

Commented:
Any chance you have external drives plugged into the laptop?

Unplug all peripherals and try to boot up.  USB drives plugged into Dells have been reported to do this.

Otherwise this may be the Dell trying to load the Image Restore Partition if the OS partition is damaged.  

Is  USB drive plugged onto the USB port while restarting the PC.... try to remove that and then restart.


give this a try too:
http://support.dell.com/support/topics/global.aspx/support/dsn/document?c=us&l=en&s=gen&docid=289265

Commented:
As the link from macentrap describes if making the USB changes doesn't work it may require restoring the OS but remember that this will wipe the personal files that are on the laptop.  

Author

Commented:
Hi Ya ...
             Thanks for the quick answers. There are no peripherals plugged in. I got into the BIOS and there is no USB Controller under Onboard Devices to disable. Could be a different BIOS version....So, I think Im looking at a complete system restore.............bummer. Any other ideas?    
                                                                                                                                   Don
Quid, Me Anxius Sum?  Illegitimi non carborundum.
CERTIFIED EXPERT
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
Time to do some thinking on this.....

Author

Commented:
I have the ability to connect (USB) the laptop drive to another computer to recover data if needed...
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.
CERTIFIED EXPERT
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
CERTIFIED EXPERT
Distinguished Expert 2019
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
Ok peeps!
                  Thanks for the responses. I finally talked to the owner last night...we are on hold until they can find the installation disks from Dell. This computer doesn't have the Restore partition...
                                                                                       Thanks ....   Don

Author

Commented:
Ok...the owner gave me the wrong disk....the disk he gave me is an OEM XP Home from an EMachine. They have no idea where the Dell Disks are and could not remember if they even created any recovery disk. I did create the UBCD Disk but Im not sure what to do with it. I will boot with it and look for the disk utilities to run.....help..lol
                                                                                           Thanks    Don
CERTIFIED EXPERT
Distinguished Expert 2019
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
Can the PBR be rebuilt to fix this?
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.
CERTIFIED EXPERT

Commented:
You can rebuild the PBR using the UBCD but no guarantee that this is going to work.

But first use the UBCD to test the hard disk and see if it is OK.

If the disk is OK then use TestDisk to check that the file system is OK.  TestDisk can also rebuild the PBR or MBR.

If you need help or guidance then post.
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
best test your disk first -before trying to fix...it makes things worse then..

Author

Commented:
Thanks...I've got TestDisk up and going ...not real sure what to do with it....lol. I'm going to look online for a tutorial
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.
CERTIFIED EXPERT
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
Happy Thanksgiving Experts!
                                                  Well........I ran HD scan and the drive passed....I ran CHKDSK...no luck. FIXBOOT...no luck. FIXMBR....no luck. However,  I did find the Restore Partition....so I Restored back to factory. Then I ran Recuva and got most of the pictures, music and documents back. So all is good there. I had been trying to contact the owner for 4 days...when he finally called back and told me not to worry about it, they decided to buy her a new laptop, I was a little PO'd.......Thank you all for your time and knowledge.                                                 Don

Author

Commented:
Excellent advice as usual

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.