I switched a user from an 8800 to a 9700 last week and the address book doesn't want to synchronize over wireless anymore.
Info related to my issue:
- the user has the same IT policy as every other user that's working
- the BES version is 4.1
- the global PIM Synchronization settings have all defaults
- I've tried (more than once) the solution at http://www.experts-exchange.com/Hardware/Handhelds_-_PDAs/Blackberry/Q_23024284.html
- I've done a device wipe 3x and reconnected with the BES
The problem seems to be that when I go into the BB's contacts -> options -> desktop contact list the option for wireless synchronization is greyed out and says "Not Available".
Everything else seems to work, including wireless lookup through the Contacts page.
I really appreciate any help with this. Thanks.