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Mac OS X 10.4.11 Blue Screen Before Login

Hey All.

I have a G5 Apple (2005) -- Boots fine in safe mode. All hardware tests pass.

When attempting to boot into regular mode, the system hangs prior to the desktop / login screen. Blank blue screen -- unable to do anything, the usual drill.

I've disabled ALL login items -- still the same results.

I believe the issue is being caused by an extension that's loading and giving issues -- but I'm not sure how to tell which.

I've tried a couple of obvious ones such as FireWire and the Airport card.


I'm attaching a system log from the console -- any advice on this issue is greatly appreciated!
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david1986
Asked:
david1986
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1 Solution
 
nxnwCommented:
Good candidates are:
- Run repair permissions from disk utility;
- set aside com.apple.loginwindow.plist and loginwindow.plist from /library/preferences
(this will remove some startup items) - have a look before deleting.
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strungCommented:
I don't see an attached console log.
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strungCommented:
Also check the contents of:

\Library\Startup Items

and

\System\Library\StartupItems
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strungCommented:
Also, try disconnecting all external peripherals except for the mouse and keyboard. It may be that the system is trying to load an incompatible or corrupt driver for an external peripheral.
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david1986Author Commented:
Thanks all! Forgot to note that I did run repair disk permissions already. I'll try the other suggestions!


Also... No idea why the log didn't attach -- I'll send it again in a few minutes.
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david1986Author Commented:
Forgot to note: I do have only the mouse and keyboard attached.
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david1986Author Commented:
Here's the system.log file again!

system.log
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david1986Author Commented:
Also check the contents of:

\Library\Startup Items
= TOTALLY BLANK

and

\System\Library\StartupItems
= Appears to be standard system stuff. Can I pull everything out and reboot and see if it boots or no?
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strungCommented:
Please let us know what is in \System\Library\StartupItems.

Perhaps you can post a screen shot.
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strungCommented:
You could also try the troubleshooting suggestions here:  http://www.thexlab.com/faqs/kernelpanics.html
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david1986Author Commented:
Good candidates are:
- Run repair permissions from disk utility;
---- I TRIED THIS ALREADY. No luck.


- set aside com.apple.loginwindow.plist and loginwindow.plist from /library/preferences
(this will remove some startup items) - have a look before deleting.
----- I removed com.apple.loginwindow.plist. There was no loginwindow.plist file.

After removing it, I rebooted. No luck :( Results = same)


Here's the screen shot you need!
StartupItems Folder View
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david1986Author Commented:
Isn't that URL referencing kernal panics? I'm not seeing any of those -- am I??
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david1986Author Commented:
While I was in single user mode, I attempted to boot the system. The screen shot below is what resulted.

A network issue??

 Single User Mode Boot Results #1

 Single User Mode (Better view!)
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strungCommented:
Maybe. Can you turn off your airport card and disconnect any ethernet cables and see what happens?
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strungCommented:
You could also try removing the airport card altogether:

http://manuals.info.apple.com/en/imacG5_17inch_airport.pdf
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david1986Author Commented:
Ok - I tried pulling the airport card and the bluetooth card. NO LUCK :(

I should note this:

Initially it hangs at the blue screen with NO POINTER, then after a minute or so, the black mouse pointer shows up. Can't do anything, but it does move. This has been the behavior since the beginning but I forgot to note it previously -- not sure if it pertains!
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david1986Author Commented:
Most recent single user mode boot results -- no airport.

 Most recent - No Airport
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strungCommented:
Do you have another Mac so that you could access the iMac using Firewire Target Disk Mode?

If so you could try downloading and re-installing the 10.4.11 combo updater:

http://support.apple.com/kb/DL170?viewlocale=en_US
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david1986Author Commented:
No -- Unfortunately I don't.

I popped in another hard drive. Going to try a fresh installation without the Airport or bluetooth cards. Reporting back shortly!!
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david1986Author Commented:
I installed a NEW hard drive. Partitioned as Journaled extended, and totally wiped it. Then I proceeded to install a base copy of Mac OS X 10.4

The first stage worked just fine. Then it said it needed to reboot in 15 seconds...upon reboot, I'm back at another blue screen all hung up.


What now?!
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david1986Author Commented:
I should note that I suspected it was RAM -- even though it passed tests.

So I replaced the RAM. Same problem :)
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david1986Author Commented:
Also I need to note that this blue screen has the spinning beach ball. Still hanging though...
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nxnwCommented:
You can download and install the combo updater in Safe Mode. No need to disassemble.
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david1986Author Commented:
Regardless -- Do you even think that would be the issue? Beings I can't even seem to install a fresh copy? With a different hard drive!

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nxnwCommented:
I should have kept reading.

Please confirm: Is this a completely vanilla system with NO settings or third party installations from the previous system? Is it connected to ethernet? Does it have an airport card installed? Anything else connected other then kbd and mouse?
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nxnwCommented:
Are you on a network with an OS X server?
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strungCommented:
Assuming you have disconnected all externals (and are therefore not connected to a network), this sounds very much like a hardware problem.

There were in fact two warranty extension programs for G5 iMacs (both of which have now expired) so it may very well be a faulty mother board.

I am afraid, unless someone else has suggestions, you are going to have to consider either taking it in to Apple for repair, or replacing it with a newer model. The G5's are essentially now orphaned, so I would not be inclined to spend much money on repairs.

One last thing to try is to try booting without the mouse to see if that makes a difference.
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david1986Author Commented:
Thanks for all the advice.

1) When it blue screened with the beach ball after the first reboot, I shut down the system hard. Then I booted back up and held shift. It requested disc 2, 3, and 4. The install worked wonderfully. When it got done and I went through the basic setup, I was presented the the SAFE BOOT login screen :( -- Evidently after the first disc the installer actually boots into regular OS for the remainder of the process. Holding SHIFT boots the system into safe boot, allowing the installer to finish.

Everything works great in safe boot. Then I reboot the system again...
:( Blue screen! Spinning beach ball this time!
Let it sit for 10 minutes. Same thing!



I'm STUMPED! New Hard drive, fresh install, same issues. Would a failing motherboard really cause this type of behavior? It works flawlessly in safe boot...

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strungCommented:
It seems you have eliminated all the other possibilities, except perhaps bad RAM.
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david1986Author Commented:
Please confirm: Is this a completely vanilla system with NO settings or third party installations from the previous system? Is it connected to ethernet? Does it have an airport card installed? Anything else connected other then kbd and mouse?

Yes: NEW HARD DRIVE / FRESH INSTALL

No it was not connected via ethernet during the installation.

NO I removed the Airport card
I also removed the bluetooth card.

Nothing else is connected besides the keyboard and mouse. Per another thread...I'm going to try it WITHOUT the mouse..and hell, I'll unplug the keyboard too!!!

-------------

Assuming you have disconnected all externals (and are therefore not connected to a network), this sounds very much like a hardware problem.\
Yes -- everything is disconnected.

There were in fact two warranty extension programs for G5 iMacs (both of which have now expired) so it may very well be a faulty mother board.
I could believe that. I'm not receiving ANY kernal panics though. I do notice that all of the 1800 capacitors are bulging. I.e. nothing is broken or cracked, but they do seem lifted up higher than the others. (Not flat -- but nothing cracked)

I am afraid, unless someone else has suggestions, you are going to have to consider either taking it in to Apple for repair, or replacing it with a newer model. The G5's are essentially now orphaned, so I would not be inclined to spend much money on repairs.
If I knew that it was a problem with the board, I could call Apple and try to convince them to extend it under their warranty even though it's expired.


I appreciate your time and help thus far!!!
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david1986Author Commented:
With no keyboard or mouse, it still hangs at blue screen. i see the black mouse cursor in the upper left -- no beachball this time. just hangs forever!
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david1986Author Commented:
I've actually tried swapping RAM already ;)

I can do it again I suppose!
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david1986Author Commented:
Tried resetting the PRAM and NVRAM -- just for the heck of it. Same results.
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strungCommented:
Without going back through the thread, did you reset the SMU or PMU, whichever it is for G5?
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strungCommented:
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david1986Author Commented:
Okay, I reset the SMU:
http://support.apple.com/kb/HT1767?viewlocale=en_US
-- NO LUCK


Is the PMU applicable for an iMac? Just thought it was laptops / batteries. If you can reference how to reset that, I'll do so as well.



I found this: http://discussions.apple.com/thread.jspa?messageID=11851018


More info on the capacitors -- it's just that my situation doesn't fit the description. I'm not getting kernal panics, the system boots perfectly. It runs perfectly in safe boot.

It's a brand new installation. I feel like an idiot. It's gotta be something silly. Please help!
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nxnwCommented:
"No it was not connected via ethernet during the installation"

Was it connected via ethernet after installation, before the boot where it froze? If so, what else is on the network. Any cards installed in the G5? Anything nonstandard you have not mentioned?

Resetting PMU as strung suggests is worth a shot.
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nxnwCommented:
Sorry, SMU, not PMU for iMac G5. Not sure why they had to keep renaming the module - CUDA, PMU, SMU, SMC.

I also thought it was a tower, btw.

Did you press the little button on the logic board. If you only used the external method, its worth a shot. Then, reset the PRAM a bunch of times. 5 or 6. Once does not always do it.

My last idea: the backup battery. A weak or dead battery can do this. Not a 100% sure test of the battery, but try this:
- safe boot;
- set clock;
- shut down;
- unplug for a couple of hours;
- safe boot. See if clock has kept the time.

If it is the battery, http://manuals.info.apple.com/en/imacg5_allModels_BackupBattery.pdf

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strungCommented:
Battery is a good suggestion. They are only a couple of bucks, so it wouldn't hurt to try replacing it.
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david1986Author Commented:
Hey there,

Thanks for the advice again!


Was it connected via ethernet after installation, before the boot where it froze? If so, what else is on the network. Any cards installed in the G5? Anything nonstandard you have not mentioned?
Yes -- I did connect it after. However if I unplug it, results are identical.

Resetting PMU as strung suggests is worth a shot.
I reset the SMU -- not via the internal method. I have a second gen I think -- it doesn't have the internal button.

I'll reset the PRAM 8 times for good measure...



I wish I had a replacement battery here to test with!!!

How confident are you this might be the cause? I'd hate to keep the customer waiting only to find out it's not the problem....
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david1986Author Commented:
Um...Looks like a Windows CMOS battery?! Can I use a Windows one perhaps!?
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david1986Author Commented:
I didn't answer your previous question:
No -- nothing else fancy non-stock installed.
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strungCommented:
The battery is a Hail Mary, but considering the alternative is worth a shot. You should be able to get a battery at Radio Shack.


http://support.apple.com/kb/ht2295
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nxnwCommented:
1. I think they all have internal button, just harder to get at.
2. What else is on the network?
3. Try a quick test with the clock. If it fails to keep time, the battery is definitely gone. Test is only uncertain if it keeps time.
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david1986Author Commented:
I tried testing the battery in the iMac with a volt meter. Reads 3.25 Volts.

Rated @ 3V


It's fine then?
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david1986Author Commented:
I reset the NVRAM 8x btw. No luck.

Tried a Windows CMOS battery rated the same -- no luck there either :( :( :(

Although the windows one did only test at 2V -- but it had been sitting on the shelf for awhile...
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david1986Author Commented:
IDeas:?
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david1986Author Commented:
I'm not sure if my machine is even on the warranty list:
http://www.theregister.co.uk/2005/08/19/apple_imac_warranty/

What I believe to be the serial, is under the cover in the upper left corner.

SN: QP5250DCSDU

Ideas?
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david1986Author Commented:
1. I think they all have internal button, just harder to get at.
Alright. I found it. Will try...

2. What else is on the network?
Lots of other windows machines. However if I pull the ethernet cable, results are the same.


3. Try a quick test with the clock. If it fails to keep time, the battery is definitely gone. Test is only uncertain if it keeps time.
That test takes a couple of hours...so I'd prefer not to. I tested the volts of the battery. They read 3.25 -- Means it is good right?
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david1986Author Commented:
Found the official SERIAL # location -- it's the same: QP5350DCSDU

Google searches return nothing for it. Strange?

Other details on bottom of stand:
IMAC G5/17" / 1.8 / 1GB / 160gb/Combo
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david1986Author Commented:
I double verified. My system is NOT affected by the warranty extension. It's either not the problem or it is the problem and just not publicly recorded.
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david1986Author Commented:
For the hell of it I tried loading 10.5.

This disc actually freezes BEFORE it gets to the first install screen. Blue screen, mouse pointer freezes in place, and then the actual mouse pointer is able to move around the screen freely -- if that makes any sense.
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strungCommented:
is it a full commercial install CD? If it is an OEM 10.5 disk from another computer, it won't work.
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nxnwCommented:
Aside from the SMU button, my only other idea is to do a fresh install again without ever connecting it to the network.

I assume that, side from the windows machines on the network, there is a router, dhcp server, maybe dns, maybe other servers that the mac is picking up (and perhaps caching) some configuration information from.

Also, testing the battery by setting the clock and unplugging it does not take 2 hours, as such. It was a semi-arbitrary number. If the time setting is lost after 5 minutes, it demonstrates the same problem.
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david1986Author Commented:
Thanks for the replies. To answer your questions: yes it's a retail 10.5. With the big black X through it on the disc label. My 10.4 is also retail - not the original OEM that came with the system. Don't have this disc. Problem?

I thought perhaps my 10.5 was scratched.  So I made a duplicate and the new DVD-r DL gets spit out after being put into the iMac.


I've tried it with no network connectivity at all



I tested the battery. It tests 3.25. Is it still necessary to do the other test, or does this confirm it's good?
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david1986Author Commented:
Also, I forgot to note...

This really seems like a driver issue to me.  Perhaps a piece of failed hardware not letting driver load. Was the system.log I posted of no help?

It works perfectly in safe mode. Safe mode disables non essential extensions, startupitems, and login items.

This leads me to believe if I could find the extension causing the issue or startupitem I could fix this mess - even if it meant losing a bit of functionality.

I just don't know WHAT to try disabling. Remember, right now this is a fresh install.
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nxnwCommented:
Re: the battery, one would think the voltage test establishes that the battery is good, but I don't know.

How about -
• Boot up the machine. When it freezes, mark the time and restart in safe boot;
• Look at the logs in the Console. Look at every log that may be relevant.
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strungCommented:
If all externals are disconnected, it is hard to image what drivers would be loading.
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strungCommented:
Long shot -- I wonder if you have a corrupted font? This will not be the case if you simply installed a bare system on a clean drive. But could be a problem if you left any fonts behind from the previous install.
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david1986Author Commented:
Long shot -- I wonder if you have a corrupted font? This will not be the case if you simply installed a bare system on a clean drive. But could be a problem if you left any fonts behind from the previous install.


-- This is a NEW HARD drive, erase and fresh installation. Not a font :(


How about -
• Boot up the machine. When it freezes, mark the time and restart in safe boot;
• Look at the logs in the Console. Look at every log that may be relevant.

-- Wouldn't the single user screen shots I posted earlier show that information?
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david1986Author Commented:
Is this theory right:

It MUST be a hardware issue SINCE it DOES NOT work on a brand new hard drive with A FRESH INSTALLATION from a RETAIL COPY of Mac OS X.


Safe boot works perfectly.


I can thus determine that whatever hardware is failing, is NOT being loaded in safe mode. Maybe it's even additional functionality dependent on something on the logic board.


It would thus make sense that disabling whatever item that causes it to work in SAFE BOOT in NORMAL MODE should make things much better.


I'm just not sure what to disable. I've posted a system.log of the problem. I've also posted screen shots of the single user mode attempt at booting. I'm out of ideas. Does anyone have a suggestion?!
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nxnwCommented:
Wouldn't the single user screen shots I posted earlier show that information?

I don't know if the scrolling log in single user mode shows everything, or just a subset of information that is logged. My guess is that it shows the console log only (and only one screens worth, cut off at the right margin, in any event). The system and other logs may have additional useful info.

Further, even though the symptom has not changed, the screenshot logs were produced before material changes to your system. They are no longer an appropriate reference if fresh logs are available.
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david1986Author Commented:
Current single user mode results.

If I hit enter, I can proceed and type ls -l  to view the directory. Looks fine.

Any hints here?


FRESH INSTALL

FRESH HD
photo--3-.JPG
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nxnwCommented:
And, of course, the log for a single user login will not show the events for a normal login.

Checking the logs as I suggested above may help you identify the problem.
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david1986Author Commented:
Never did figure this out. Assume MBOARD is bad.
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david1986Author Commented:
The non-obvious posts were great help, but unfortunately no luck :(
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