Call Manager solution required for routing to reception
Posted on 2010-11-15
I'm using call manager 7.1.3. I've got 10 sites where I want them to be set up in such a way that when one of the users at a site dials '9', it transfers the call to the receptionist. Note that if Office A rings 9, it should not transfer the call to receptionist at Office B. Everybody office shud be able to call their receptionist only when they dial 9. Now, I know that can be achieved by defining 10 separate partitions and 10 separate CSS (with each partition only dialable from that CSS) but is there a way to accomplish the task with lesser config in Call manager. Can we use local route group ?