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Call Manager solution required for routing to reception

Posted on 2010-11-15
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Last Modified: 2012-06-21
Hi there,
I'm using call manager 7.1.3. I've got 10 sites where I want them to be set up in such a way that when one of the users at a site dials '9', it transfers the call to the receptionist. Note that if Office A rings 9, it should not transfer the call to receptionist at Office B. Everybody office shud be able to call their receptionist only when they dial 9. Now, I know that can be achieved by defining 10 separate partitions and 10 separate CSS (with each partition only dialable from that CSS) but is there a way to accomplish the task with lesser config in Call manager. Can we use local route group ?
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Question by:nabeel92
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José Méndez earned 500 total points
ID: 34144555
As I understand from your requirements description, users just need to dial a 9 to be routed to their local receptionist? Local route groups won't help because we are working with internal numbers, meaning, no route patterns / route groups will be used for PSTN calls.

What you would like is a way for CallManager to automatically understand that a user is within site A, and that it shouldn't route the call to site B. How can we make the system interpret geography? The way to go would be through CSS and partitions, firstly because you can't have multiple patterns "9" within the same partition, and second because its the only way to make the system route your internal calls based on physical locations. CallManager is not that smart yet, although it sounds like a nice feature to have.

Here are some resources about local route groups in case you are interested (again, they won't help with internal dialing):

"With Local route group implementations we can have one dial plan and one route pattern to archive the requirement of using local gateway for local PSTN calls"
https://supportforums.cisco.com/docs/DOC-8363

http://www.cisco.com/en/US/customer/docs/voice_ip_comm/cucm/admin/7_1_2/ccm¿f¿eat/fslrg.html#wp1049165¿

Hope it helps.
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