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Hi, I'm setting up a call center and the operators will be sitting very close to each other. The requirement is to get a headset which has the best noise cancelling, and the mic be a very good mic (not picking up everything in the call center). It has to be bin-aural as well<br />
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I was told Plantronics HW261 or HW361. Can someone tell me what the differences are and what is the best practice out there?
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Hi, I'm setting up a call center and the operators will be sitting very close to each other. The requirement is to get a headset which has the best noise cancelling, and the mic be a very good mic (not picking up everything in the call center). It has to be bin-aural as well

I was told Plantronics HW261 or HW361. Can someone tell me what the differences are and what is the best practice out there?

Headsets for call centers

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Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).