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Headsets for call centers

Posted on 2010-11-15
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Hi, I'm setting up a call center and the operators will be sitting very close to each other. The requirement is to get a headset which has the best noise cancelling, and the mic be a very good mic (not picking up everything in the call center). It has to be bin-aural as well

I was told Plantronics HW261 or HW361. Can someone tell me what the differences are and what is the best practice out there?
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Question by:binele
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Kris Montgomery earned 2000 total points
ID: 34142691
Hi!

Those are indeed the standards for call centers...

Here is some best-practice info for headsets:
http://www.connectionsmagazine.com/articles/5/015.html
http://www.databasesystemscorp.com/tech-callcenter_07.htm

The HW261 and HW361 look identical in the specs.

Thanks!

mug
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by:binele
ID: 34151090
Appreciate it.
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