• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 408
  • Last Modified:

Headsets for call centers

Hi, I'm setting up a call center and the operators will be sitting very close to each other. The requirement is to get a headset which has the best noise cancelling, and the mic be a very good mic (not picking up everything in the call center). It has to be bin-aural as well

I was told Plantronics HW261 or HW361. Can someone tell me what the differences are and what is the best practice out there?
0
binele
Asked:
binele
1 Solution
 
Kris MontgomeryCommented:
Hi!

Those are indeed the standards for call centers...

Here is some best-practice info for headsets:
http://www.connectionsmagazine.com/articles/5/015.html
http://www.databasesystemscorp.com/tech-callcenter_07.htm

The HW261 and HW361 look identical in the specs.

Thanks!

mug
0
 
bineleAuthor Commented:
Appreciate it.
0

Featured Post

Free learning courses: Active Directory Deep Dive

Get a firm grasp on your IT environment when you learn Active Directory best practices with Veeam! Watch all, or choose any amount, of this three-part webinar series to improve your skills. From the basics to virtualization and backup, we got you covered.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now