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Outlook 2010 is pointing to the old OAB GUID instead of the new one

Posted on 2010-11-15
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Last Modified: 2013-02-03
if i login in to another PC/laptop i am able to download the OAB, the Autodiscover URL shows the new OAB Guid (on the problem pc) now how do i get outlook  to point to the new GUID? i tried deleting the Address book in local settings and its keeps getting created with an empty folder and the old OAB GUID
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Question by:LealIT
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LVL 6

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by:Kris Montgomery
Kris Montgomery earned 400 total points
ID: 34142859
Do you have cached mode turned on in the email account profile?

If so, turn it off and try to delete/reload the OAB.

http://technet.microsoft.com/en-us/library/cc179175.aspx

If that does not work, run the Office Diagnostics.
If that does not work, it would be a [no-so] quick fix by recreating the email account.

Thanks!

mug
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LVL 3

Assisted Solution

by:RussPitcher
RussPitcher earned 100 total points
ID: 34144558
I had this issue some time ago and the only way I could fix it was to create a new mail profile on the machine to replace the existing one.
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Assisted Solution

by:LealIT
LealIT earned 0 total points
ID: 34144858
HI Russ i did try creating a new profile and that did not work- also tried removing outlook but that did not work
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Assisted Solution

by:LealIT
LealIT earned 0 total points
ID: 34144878
Hi muganthon trying a repair now
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Assisted Solution

by:LealIT
LealIT earned 0 total points
ID: 34152709
I tried recreating the Mail account on exchange but no joy
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LVL 6

Assisted Solution

by:Kris Montgomery
Kris Montgomery earned 400 total points
ID: 34152881
Can you try to create the email profile temporarily on another user profile on that computer?

Thanks.

mug
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Assisted Solution

by:LealIT
LealIT earned 0 total points
ID: 34153207
configured another user profile on this pc connected to my mail account and bam its working whats funny enough is that it is still not pointing to the OAB with the correct GUID... I am going to try and recreate my account on this PC and see what it does
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LVL 6

Assisted Solution

by:Kris Montgomery
Kris Montgomery earned 400 total points
ID: 34153534
Great!

Just another crazy issue with Outlook. :)

Good luck.

mug
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Assisted Solution

by:LealIT
LealIT earned 0 total points
ID: 34161849
No Joy!!  The last thing that i can see that will have to be done is most probably reinstall win 7 but this is my very very last option
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LVL 6

Assisted Solution

by:Kris Montgomery
Kris Montgomery earned 400 total points
ID: 34164550
Yes.  That is true.. If the issues continue, a reload would be necessary.

mug
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Accepted Solution

by:
LealIT earned 0 total points
ID: 34625827
Hi All after a few Win 7 updates i no longer have the above issue I have no idea how I resolved this issue!!

Must be one of those things "Microsoft Plug And Pray"
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Author Closing Comment

by:LealIT
ID: 38848341
The Issue resolved after a few windows updates were applied.
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