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Outlook 2010 is pointing to the old OAB GUID instead of the new one

Posted on 2010-11-15
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Last Modified: 2013-02-03
if i login in to another PC/laptop i am able to download the OAB, the Autodiscover URL shows the new OAB Guid (on the problem pc) now how do i get outlook  to point to the new GUID? i tried deleting the Address book in local settings and its keeps getting created with an empty folder and the old OAB GUID
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Question by:LealIT
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by:Kris Montgomery
Kris Montgomery earned 400 total points
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Do you have cached mode turned on in the email account profile?

If so, turn it off and try to delete/reload the OAB.

http://technet.microsoft.com/en-us/library/cc179175.aspx

If that does not work, run the Office Diagnostics.
If that does not work, it would be a [no-so] quick fix by recreating the email account.

Thanks!

mug
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by:RussPitcher
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I had this issue some time ago and the only way I could fix it was to create a new mail profile on the machine to replace the existing one.
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by:LealIT
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HI Russ i did try creating a new profile and that did not work- also tried removing outlook but that did not work
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by:LealIT
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Hi muganthon trying a repair now
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by:LealIT
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I tried recreating the Mail account on exchange but no joy
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LVL 6

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by:Kris Montgomery
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Can you try to create the email profile temporarily on another user profile on that computer?

Thanks.

mug
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by:LealIT
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configured another user profile on this pc connected to my mail account and bam its working whats funny enough is that it is still not pointing to the OAB with the correct GUID... I am going to try and recreate my account on this PC and see what it does
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by:Kris Montgomery
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Great!

Just another crazy issue with Outlook. :)

Good luck.

mug
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by:LealIT
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No Joy!!  The last thing that i can see that will have to be done is most probably reinstall win 7 but this is my very very last option
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LVL 6

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by:Kris Montgomery
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Yes.  That is true.. If the issues continue, a reload would be necessary.

mug
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LealIT earned 0 total points
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Hi All after a few Win 7 updates i no longer have the above issue I have no idea how I resolved this issue!!

Must be one of those things "Microsoft Plug And Pray"
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Author Closing Comment

by:LealIT
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The Issue resolved after a few windows updates were applied.
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