asked on

mail gets deleted before hitting the inbox

We have a user where mail containing 1 or 2 certain words in the subject goes straight to the Deleted Items folder without appearing in the Inbox.

The user has no rules set and I did /cleanrules just to be sure.
I also tried using the get-inboxrules command in the shell but its not supported

They are using Outlook 2010 and the Exchange Server is 2007.

any help would be much appreciated as i'm pretty new to this verison of exchange.

ASKER CERTIFIED SOLUTION

Kris Montgomery

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Logic-Networks

ASKER

ok thanks, I will check with the user next time they are in.
I know they do have an iPhone & there is the chance of a home laptop.

SOLUTION

dacasey

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Logic-Networks

ASKER

Thanks Mug,
Checked with the user and its only the office workstation with the Exchange Outlook setup and their phone.
There are no rules on the workstation and none that i could find on the iPhone.
We are going to try a full uninstall/reinstall of Office on that workstation and then if need be reset the iPhone setup.

Logic-Networks

ASKER

Issue was never really resolved but I would like to award some partial points for troubleshooting pointers.
Thanks

Logic-Networks

ASKER

Problem not solved but suggestions aided in a work around solution