malwarebytes won't update

Posted on 2010-11-15
Last Modified: 2012-08-13
I have Windows XP and I'm using an Astaro 110/120 firewall that can allow exceptions if you put them in, but otherwise is pretty locked down.

I can't update Malwarebytes. Is there a website I should put in exceptions on the firewall in order for it to update? is already there.
Question by:mrmyth
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Accepted Solution

mrmyth earned 0 total points
ID: 34142895
found the answer.

Here's where I found the answer
LVL 27

Expert Comment

ID: 34142896
You may already have a Malware infection.  Suggest you first use to delete enough Malware processes to allow Malwarebytes to update, then try it ...

Expert Comment

by:Kris Montgomery
ID: 34142913
I ask this only because you are mentioning Malwarebytes... is your PC having any symptoms of malware?

I have dealt with a lot of malware that stops malwarebytes from updating.

What is the error code that you get?  It should give you a link to show more info.  Post that here.

Malwarebytes updates through port 80, so there shouldn't be any problem getting updates through the firewall.


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Author Comment

ID: 34143242
I'm just running some routine scans on some computers that are behind a firewall, just as a maintenance measure. I should have mentioned that I was running the update on several computers and getting the same issue. Sorry about that. That was what I thought as well, was that it was some kind of malware issue, but it was just the firewall blocking the update site.
LVL 27

Expert Comment

ID: 34143613
Okay, thats fine ... thanks for the report.

Author Closing Comment

ID: 34179154
this worked.

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