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Windows 7 won't detect display

Posted on 2010-11-16
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Last Modified: 2013-11-08
One of our development network is serving 40 users, every user is using a desktop with the following spec:
•      Desktop : HP Elite PC 8100, i7 CPU, 4GB RAM, Windows 7 64-bit.
•      Screen: HP LA2205wg (22") – Driver has been downloaded from HP.com version is 2.0.0.0
•      Display card: NVidia Quadro NVS 295 – Driver has been downloaded from Nvidia.com version is 8.17.12.5981

The problem is this:

The native resolution of the screen is 1680*1050.
In some cases –I can't change the resolution of the card to use the native resolution of the screen, the display which has been detected is "display device…" as you can see at the attached picture
 
In other cases – everything is ok.
I would like to mention that all of the users PCs has been installed using the same image, some of them have got the problem mentioned above and some don't.
In some cases, after enabling "Nview" problem has gone, but, not in all computer.

I will appreciate your help.
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Question by:ness-tsg-cto
7 Comments
 
LVL 5

Expert Comment

by:dacasey
Comment Utility
Have you checked the firmware versions?  
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LVL 17

Expert Comment

by:sgsm81
Comment Utility
check the driver versions, update to latest

check connections and refresh rates aren't too high
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Author Comment

by:ness-tsg-cto
Comment Utility
Hi Dacasey:
Which firmware? of the display card or the computer bios ?

Hi sgsm81:
The driver version is the latest.
I have check the connection and the refresh rate. everything looks ok (60HZ)

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LVL 32

Expert Comment

by:PowerEdgeTech
Comment Utility
You might consider trying version 8.16 from HP.  OEM drivers are based on the manufacturer's drivers but occasionally need to be tweaked for HP-specific PC configurations/BIOS to work properly.  The fact that HP's latest version is 8.16 and nVidia's is 8.17 either means that HP has not finished testing 8.17 or found that 8.17 doesn't work correctly on the Elite 8100.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12454&prodSeriesId=4098422&prodNameId=4098499&swEnvOID=4059&swLang=13&mode=2&taskId=135&swItem=vc-83046-1
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Accepted Solution

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ness-tsg-cto earned 0 total points
Comment Utility
Hi PowerEdgeTech

First, I was consulting with HP customer support, they advice me to use the version from Nvidia site... :-)

The good news is that I have manage to solve the problem:
1. Remove the Nvidia driver (8.17).
2. restart the machine.
3.Install the HP driver (8.16)
4. restart the machine.
5. remove the display driver.
6. using Monitor Asset Manager (http://www.entechtaiwan.com/util/moninfo.shtm) I have captured a working INF file from near by computer
6. install the attached inf driver which been captured from the working machine.
7. lifes good...
[Version]

Signature="$WINDOWS NT$"

Class=Monitor

ClassGUID={4d36e96e-e325-11ce-bfc1-08002be10318}

Provider=%MFG%

DriverVer=11/16/2010, 1.0.0.1

;CatalogFile=YourSignedCatalogFile.cat



[DestinationDirs]

DefaultDestDir=23



[SourceDisksNames]

1=%DISC%



[SourceDisksFiles]

;YourColorProfileFile.icm



[Manufacturer]

%VENDOR%=EDID_OVERRIDE,NTx86,NTamd64



[EDID_OVERRIDE.NTx86]

%PRODUCTID%=OVERRIDDEN-EDID.Install, MONITOR\HWP2847



[EDID_OVERRIDE.NTamd64]

%PRODUCTID%=OVERRIDDEN-EDID.Install.NTamd64, MONITOR\HWP2847



[OVERRIDDEN-EDID.Install.NTx86]

DelReg=DEL_CURRENT_REG

AddReg=OVERRIDDEN-EDID.AddReg, MODE1, DPMS

CopyFiles=OVERRIDDEN-EDID.CopyFiles



[OVERRIDDEN-EDID.Install.NTamd64]

DelReg=DEL_CURRENT_REG

AddReg=OVERRIDDEN-EDID.AddReg, MODE1, DPMS

CopyFiles=OVERRIDDEN-EDID.CopyFiles



[OVERRIDDEN-EDID.Install.NTx86.HW]

AddReg=OVERRIDDEN-EDID_AddReg



[OVERRIDDEN-EDID.Install.NTamd64.HW]

AddReg=OVERRIDDEN-EDID_AddReg



[OVERRIDDEN-EDID_AddReg]

;Base EDID

HKR,EDID_OVERRIDE,"0",0x01,0x00,0xFF,0xFF,0xFF,0xFF,0xFF,0xFF,0x00,0x22,0xF0,0x47,0x28,0x01,0x01,0x01,0x01,0x0D,0x14,0x01,0x03,0x68,0x2F,0x1E,0x78,0xEE,0x36,0xC5,0xA4,0x55,0x4C,0x9C,0x25,0x12,0x50,0x54,0xA1,0x08,0x00,0x81,0x40,0x81,0x80,0x95,0x00,0xA9,0x40,0xB3,0x00,0x01,0x01,0x01,0x01,0x01,0x01,0x21,0x39,0x90,0x30,0x62,0x1A,0x27,0x40,0x68,0xB0,0x36,0x00,0xD9,0x28,0x11,0x00,0x00,0x1C,0x00,0x00,0x00,0xFD,0x00,0x32,0x4C,0x18,0x53,0x11,0x00,0x0A,0x20,0x20,0x20,0x20,0x20,0x20,0x00,0x00,0x00,0xFC,0x00,0x4C,0x41,0x32,0x32,0x30,0x35,0x0A,0x20,0x20,0x20,0x20,0x20,0x20,0x00,0x00,0x00,0xFF,0x00,0x33,0x43,0x51,0x30,0x31,0x33,0x31,0x37,0x51,0x36,0x0A,0x20,0x20,0x00,0xFF



[DEL_CURRENT_REG]

HKR,MODES

HKR,EDID_OVERRIDE

HKR,,MaxResolution

HKR,,DPMS

HKR,,ICMProfile



[DPMS]

HKR,,DPMS,,1



[MODE1]

HKR,,MaxResolution,,"1680,1050"



[OVERRIDDEN-EDID.AddReg]

HKR,"MODES\1680,1050",Mode1,,"24.0-83.0,50.0-76.0,+,+"



[OVERRIDDEN-EDID.CopyFiles]

;YourColorProfileFile.icm



[Strings]

MFG="Oded Rabani"

DISC="Monitor EDID Override Installation Disk"

PRODUCTID="LA2205 By ILS"

VENDOR="HP"

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Author Comment

by:ness-tsg-cto
Comment Utility
one more thing, there is a need for another restart at the end of the INF installation
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Author Closing Comment

by:ness-tsg-cto
Comment Utility
I have managed to solve the problem by my self, thanks to everyone !
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