asked on

Pasting into Outlook 2003 produces blue question mark

I have a user with a strange issue. When they copy and paste text from an email or the Internet into a new email
message, a picture of the blue Help question mark appears. Using Outlook 2003
with SP3 and all other relevant updates.

Jeffrey Coachman

"A Picture is worth a thousand words"

Can you post a screenshot of this?
I have never heard of this phenomenon.

It sounds like the user has a third party program installed that intercepts the windows clipboard somehow...

JeffCoachman

ASKER CERTIFIED SOLUTION

RandyZajon

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Jeffrey Coachman

RandyZajon,

Thanks,

Do you have a screenshot of this?

I'm just curious...

;-)

Jeff

RandyZajon

Jeff,

Attached are screen grabs of the clipboard before I start a new message and after I open a new message in Outlook. Turning off HP privacy manager solved the issue and the clipboard works the way it's suppose to now. I actually turned it back on to get you the screen shots.

Randy
Before.bmp
After.bmp

RandyZajon

As of 12/10/10 HP privacy manager 5.1.1.814 is the latest version. I installed it and had the same issue. I reported the problem to HP and they said they would email me when they issue an update to fix the issue. Randy

Jeffrey Coachman

Thanks Randy, yes that is strange...

BrainSolutions

ASKER

I would have never guessed that the issue was due to "hp protect tools"

Thanks RandyZajon !

MNCPPC_TECH

This solution works. However, in the new HP laptops the settings are a little different but is there.

Thanks again