Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Pasting into Outlook 2003 produces blue question mark

Posted on 2010-11-16
8
Medium Priority
?
1,862 Views
Last Modified: 2013-06-06
I have a user with a strange issue. When they copy and paste text from an email or the Internet into a new email
message, a picture of the blue Help question mark appears. Using Outlook 2003
with SP3 and all other relevant updates.
0
Comment
Question by:BrainSolutions
8 Comments
 
LVL 74

Expert Comment

by:Jeffrey Coachman
ID: 34151155
"A Picture is worth a thousand words"

Can you post a screenshot of this?
I have never heard of this phenomenon.

It sounds like the user has a third party program installed that intercepts the windows clipboard somehow...

JeffCoachman
0
 
LVL 1

Accepted Solution

by:
RandyZajon earned 2000 total points
ID: 34320323
I had the same issue. It was caused by an Outlook add-on. The one I had an issue with was HP privacy manager. When you opened a new message it would copy the toolbar buttons to the clipboard pushing what you want to paste down the list. The first item in the clipboard ends up being a blue question mark (help button) which is why it ends up pasting it.

To disable:
1.)  go to the windows control panel and open "HP ProtectTools Security Manager"
2.) on the bottom left, click on "Administration >>"
3.) click on "Settings" on the left under "Applications"
4.) select the "Applications" tab
5.) uncheck "Privacy Manager"
6.) click "Apply" and close the window
7.) close and reopen Outlook
0
 
LVL 74

Expert Comment

by:Jeffrey Coachman
ID: 34321286
RandyZajon,

Thanks,

Do you have a screenshot of this?

I'm just curious...

;-)

Jeff
0
Prepare for your VMware VCP6-DCV exam.

Josh Coen and Jason Langer have prepared the latest edition of VCP study guide. Both authors have been working in the IT field for more than a decade, and both hold VMware certifications. This 163-page guide covers all 10 of the exam blueprint sections.

 
LVL 1

Expert Comment

by:RandyZajon
ID: 34321531
Jeff,

Attached are screen grabs of the clipboard before I start a new message and after I open a new message in Outlook. Turning off HP privacy manager solved the issue and the clipboard works the way it's suppose to now. I actually turned it back on to get you the screen shots.

Randy
Before.bmp
After.bmp
0
 
LVL 1

Expert Comment

by:RandyZajon
ID: 34322396
As of 12/10/10 HP privacy manager 5.1.1.814 is the latest version. I installed it and had the same issue. I reported the problem to HP and they said they would email me when they issue an update to fix the issue. Randy
0
 
LVL 74

Expert Comment

by:Jeffrey Coachman
ID: 34323168
Thanks Randy, yes that is strange...
0
 

Author Comment

by:BrainSolutions
ID: 34369437
I would have never guessed that the issue was due to "hp protect tools"

Thanks RandyZajon !
0
 

Expert Comment

by:MNCPPC_TECH
ID: 34773299
This solution works. However, in the new HP laptops the settings are a little different but is there.

Thanks again
0

Featured Post

Veeam Disaster Recovery in Microsoft Azure

Veeam PN for Microsoft Azure is a FREE solution designed to simplify and automate the setup of a DR site in Microsoft Azure using lightweight software-defined networking. It reduces the complexity of VPN deployments and is designed for businesses of ALL sizes.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Take a look at these 6 Outlook Email management tools which can augment the working and performance of Microsoft Outlook to give you a more rewarding emailing experience.
There can be many situations demanding the conversion of Outlook OST files to PST format and as such, there is no shortage of automated tools to perform this conversion. However, what makes Stellar OST to PST converter stand above the rest? Let us e…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

877 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question