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Excel 2010 process does not close when application is closed

Posted on 2010-11-16
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Last Modified: 2012-05-10
Dear Experts,

I have a user on Windows 7, Office 2010.  Whenever she closes Excel the process carries on running in task manager.  This causes a problem when she attempts to access a spreadsheet that she was using earlier, as it says that the file is in use / locked for editing.

She is not running and fancy scripts or VB programs, she is a sales administrator using a range of "standard" xls / xlsx files.

Can anyone suggest how to resolve this problem?  Are there any templates or anything that can become corrupted?

Any advice appreciated.

Cheers.
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Question by:geoff_austin
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LVL 85

Expert Comment

by:Rory Archibald
ID: 34144518
Does she have any add-ins loaded?
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Author Comment

by:geoff_austin
ID: 34145247
Add-ins screenshot
It looks like just the standard Microsoft ones to me...
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LVL 85

Expert Comment

by:Rory Archibald
ID: 34145310
Looks OK. Does this happen all the time with all workbooks, or just particular ones, or completely at random (seemingly)?
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Author Comment

by:geoff_austin
ID: 34145918
It doesn't happen every time she closes Excel, but it seems to happen the majority of the time (e.g. 90%) apparently.  The user does not think any particular spreadsheets cause this behaviour.
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Expert Comment

by:Rory Archibald
ID: 34145944
It's not a bug I've ever heard of, but you might try reporting it to MS.
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Expert Comment

by:yuppydu
ID: 34153691
Normally it happens with COM add-ins, not Excel add-ins. Detach all your COM add-ins and see if it fixes.
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Accepted Solution

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geoff_austin earned 0 total points
ID: 34154096
Thanks for the response.

I've just checked her COM add-ins and there's nothing in there.  HOWEVER, I noticed on her PC in explorer she had the preview pane enabled (Windows 7) and an excel file was being displayed in the preview pane.  I suspect this may be the cause of her problems.

I have disabled the preview pane now so we'll see if the problem persists.  I will post an udate when I have one.
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Author Closing Comment

by:geoff_austin
ID: 34228544
The preview pane in Windows 7 was keeping Excel open (when the user had a spreadsheet highlighted) which is why she'd been experiencing problems with files being read-only / locked for editing.
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