geoff_austin
asked on
Excel 2010 process does not close when application is closed
Dear Experts,
I have a user on Windows 7, Office 2010. Whenever she closes Excel the process carries on running in task manager. This causes a problem when she attempts to access a spreadsheet that she was using earlier, as it says that the file is in use / locked for editing.
She is not running and fancy scripts or VB programs, she is a sales administrator using a range of "standard" xls / xlsx files.
Can anyone suggest how to resolve this problem? Are there any templates or anything that can become corrupted?
Any advice appreciated.
Cheers.
I have a user on Windows 7, Office 2010. Whenever she closes Excel the process carries on running in task manager. This causes a problem when she attempts to access a spreadsheet that she was using earlier, as it says that the file is in use / locked for editing.
She is not running and fancy scripts or VB programs, she is a sales administrator using a range of "standard" xls / xlsx files.
Can anyone suggest how to resolve this problem? Are there any templates or anything that can become corrupted?
Any advice appreciated.
Cheers.
Rory Archibald
Does she have any add-ins loaded?
ASKER
It looks like just the standard Microsoft ones to me...
Looks OK. Does this happen all the time with all workbooks, or just particular ones, or completely at random (seemingly)?
ASKER
It doesn't happen every time she closes Excel, but it seems to happen the majority of the time (e.g. 90%) apparently. The user does not think any particular spreadsheets cause this behaviour.
It's not a bug I've ever heard of, but you might try reporting it to MS.
Normally it happens with COM add-ins, not Excel add-ins. Detach all your COM add-ins and see if it fixes.
ASKER CERTIFIED SOLUTION
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ASKER
The preview pane in Windows 7 was keeping Excel open (when the user had a spreadsheet highlighted) which is why she'd been experiencing problems with files being read-only / locked for editing.