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Office 2010 - cannot install - Error 1402: Setup cannot open Registry Key

Posted on 2010-11-16
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Last Modified: 2012-05-10
Hello,

I have problem with installation of Office 2010 professional  plus 32 bit, there might be case with uninstalling "Microsoft Office Office 64-bit components 2010" with windows installer clean up.
Running on win 7 64bit.
Please any ideas how to get back that part of office?
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Question by:Radim88
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dazwillnot earned 125 total points
ID: 34144123
Taken and updated from: http://support.microsoft.com/kb/838687

This issue may occur if one of the following scenarios is true:
The user who is installing the program, or the user who is opening the program or file does not have sufficient permissions to modify sections of the registry that is required to perform the action. The permission for the Everyone group of the registry subkey noted in the error message is not set to Full Control.

There is a third-party application on the system that is denying the required access to the registry subkey. In most cases, this behavior is caused by WebRoot Spysweeper.

The nonadministrative user accounts on the computer do not have permission to modify specific files that are used by the Office 2003 Setup program or the Office XP Setup program. These files are used by the Office 2003 Setup program or the Office XP Setup program to register different accounts for access to the Office programs. This issue may occur if a Group Policy high-security template was applied to the computer and if the high-security template restricts access to the following file:

C:\Users\All Users\Microsoft\Office\Data\Opa13.dat

If the non-administrative user accounts cannot modify this file, users cannot start any Office 2007 programs, 2003 programs or Office XP programs on the computer. The Opa12.dat, the Opa11.dat file and the Data.dat file are hardware specific. Additionally, these files are compiled during installation of Office.
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Author Comment

by:Radim88
ID: 34144162
I already checked these.

Maybe do you know where I can find this part:  "Microsoft Office Office 64-bit components 2010"

You can see it in "windows installer clean up".
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Author Closing Comment

by:Radim88
ID: 34289673
thx
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