Solved

Blackberry Lookup

Posted on 2010-11-16
6
582 Views
Last Modified: 2012-05-10
Hi, I have 4 blackberry users who can no lookup contacts on their blackberries.
I have tried resending the Service Book to one of the devices but this has not worked.
Please can you advise on anything else that I can try to get this working again.

Thanks
0
Comment
Question by:Louise-Stratton
6 Comments
 

Author Comment

by:Louise-Stratton
ID: 34145364
I have tried regenerating the encryption key, resending the service book, taking the battery out and rebooting the handheld. This is affecting more and more users. If you could advise on a possible solution it would be much appreciated
0
 
LVL 4

Expert Comment

by:stewie123
ID: 34146239
Could we please have a little more information about the environment?

Do you use exchange mail? Is this a BES server? What type of Blackberry's?

The more information the better.
0
 
LVL 4

Expert Comment

by:TechHammer
ID: 34146603
Try blanking the unit (master reset) and resending from scratch.
0
How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

 
LVL 25

Expert Comment

by:RobMobility
ID: 34146802
Hi Louise,

Try this Knowledge Base Article from RIM:

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11939

Regards,


Rob.
0
 

Accepted Solution

by:
Louise-Stratton earned 0 total points
ID: 34146884
Issue has been resolved by rebooting server

Thanks
0
 

Author Closing Comment

by:Louise-Stratton
ID: 34228611
Resolved by rebooting server
0

Featured Post

Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
Blackberry contacts missing 9 2,303
Blackberry Backup 2 478
BES v10.0 to v10.2 3 271
Blackberry mail information user state is 'Failed to start' 4 234
Have you ever wondered if there is a way to get a message delivery receipt without interrogating the BlackBerry log files or using the Resource Kit tools? It is possible using this tip: When troubleshooting whether a BlackBerry is receiving email…
After going through the deployment of BlackBerry Device Service 10, and seeing a number of questions posted about it, this article addresses some of the issues and particulars of the installation. There have been a number of other questions posted, …
Illustrator's Shape Builder tool will let you combine shapes visually and interactively. This video shows the Mac version, but the tool works the same way in Windows. To follow along with this video, you can draw your own shapes or download the file…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now