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Blackberry Lookup

Posted on 2010-11-16
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Last Modified: 2012-05-10
Hi, I have 4 blackberry users who can no lookup contacts on their blackberries.
I have tried resending the Service Book to one of the devices but this has not worked.
Please can you advise on anything else that I can try to get this working again.

Thanks
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Question by:Louise-Stratton
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Author Comment

by:Louise-Stratton
ID: 34145364
I have tried regenerating the encryption key, resending the service book, taking the battery out and rebooting the handheld. This is affecting more and more users. If you could advise on a possible solution it would be much appreciated
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Expert Comment

by:stewie123
ID: 34146239
Could we please have a little more information about the environment?

Do you use exchange mail? Is this a BES server? What type of Blackberry's?

The more information the better.
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Expert Comment

by:TechHammer
ID: 34146603
Try blanking the unit (master reset) and resending from scratch.
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Expert Comment

by:Rob Knight
ID: 34146802
Hi Louise,

Try this Knowledge Base Article from RIM:

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11939

Regards,


Rob.
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Accepted Solution

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Louise-Stratton earned 0 total points
ID: 34146884
Issue has been resolved by rebooting server

Thanks
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Author Closing Comment

by:Louise-Stratton
ID: 34228611
Resolved by rebooting server
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