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Multiple Read Receipts are received after creating an Appointment

Posted on 2010-11-16
Medium Priority
Last Modified: 2012-05-10
A user created a new Appointment in his Outlook 2010 calendar and sent an invitation to several other users. After getting a confirmation from the attendees, he received multiple Read Receipts from them as well.
The Read Receipts state, that the invitation message was deleted while it was unread.
The user had no configuration for Delivery or Read Receipts in Outlook.
Where do those receipts come from?

Exchange Server Version: Exchange Server 2010 SP1 RU1
Client Version: Outlook 2010
Question by:0441
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Expert Comment

by:Timothy McCartney
ID: 34145294
Does the user have an additional device that syncs with Outlook? Such as a smartphone? (Iphone, Android, Windows Mobile, Blackberry, etc) I recently encountered a situation where a user was receiving the same Read Receipts over and over but it turned out that the cause was her Iphone.

Author Comment

ID: 34145660
Yes, the user has a blackberry device.

Expert Comment

by:Timothy McCartney
ID: 34145892
I'm not proficient in blackberries, but you may want to ensure there are no Read Receipt settings enabled on said device.
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Author Comment

ID: 34145994
The strange thing is, only the invitations were affected, no other mails.

Expert Comment

by:Timothy McCartney
ID: 34146183
Hmm... I'll look through my outlook 2010 settings and see if there's something in there we could change. Is he continuously receiving the receipts?

Author Comment

ID: 34146596
No, not in the last few days.
It first occured after the Update Rollup 1 installation for Exchange.

Accepted Solution

0441 earned 0 total points
ID: 34829390
I was informed that this is a known bug in Exchange 2010.
I hope it will be fixed in the next update rollup.

Author Comment

ID: 34829398
I was informed by Microsoft that this behaviour is a known bug.
This question should be closed now.

Expert Comment

ID: 34886440
Starting the Auto-Close procedure on behalf of the asker.

Please see the Community Support Request for more details on why this action was taken.

- thermoduric -
EE Community Support Moderator

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