Locked out of Vista can't reset administrator password
Posted on 2010-11-16
I rebuilt a machine for a friend (HP running vista Home).
They renamed the administrator account to her name - sue and set a password.
now she can't log in with admin rights? There'a a standard user account she can log into with, but can't do administrator things. the 'administrator' account is disabled by default, right? And to add insult to injury, she's not sure she knows the password on the administrator account! she wasn't looking at the keyboard when she typed it the 2 times you need to set it! DOH!
She tried lophtcrack and ntpassword to reset the password on administrator account, but still can't get in.
any advice? She has a restore partition on the hard drive for vista and doesn't have an install CD.
I'm miles away, so I can't help her much / just phone support.