Solved

Network Printer Offline

Posted on 2010-11-16
5
1,312 Views
Last Modified: 2012-05-10
Hi

We have a Brother 2250DN shared as a network printer on our Windows 2003 print server.

This has been working quite happily since I installed 6 weeks ago but suddenly it stopped working a couple of days ago.

In the printer list it says "Offline", if you right click to bring the printer online there is no online option - it just says "Use Printer Offline"

I have restarted the printer with no luck, I have also reinstalled the printer on the server and it remains offline.

The only way I can get the printer to work is to install it on another server, in which case it works OK.  If possible I would like to avoid switching servers as I will have to set up everyone's printer again.

Any ideas appreciated.

Many thanks
Paul
0
Comment
Question by:admincbf
5 Comments
 
LVL 3

Accepted Solution

by:
Mestika earned 500 total points
ID: 34145721
Try this:

On the properties of your printer (on the server), select the "port" tab, local the correct port, click on "configure" and uncheck "SNMP enabled".

If this doesn't work, try Microsofts "Fix It":
http://go.microsoft.com/?linkid=9648692
(Referenced from: http://support.microsoft.com/kb/946198)
0
 
LVL 6

Expert Comment

by:WileCoyote8
ID: 34145745
Is the printer connected via USB?  when you uninstalled and reinstalled the printer software, did you disconnect the USB cable?  My plan of attack would be to first, unplug the USB cable, then completely uninstall all printer software.  Then reboot the server, then reinstall the printer software.  When the installation prompts you to plug in the printer, plug the USB cable into a different port than it was originally connected to.  This should reinstall everything totally new and maybe get things working again.   Good luck.
0
 
LVL 6

Expert Comment

by:TonySt
ID: 34145773
How do you have the printer connected to the server USB ??  Obviously, if the printer works correctly on another server then the problem is not with the printer. It means, however, that there is something amiss with the port you are connecting the printer to.  If its a USB port, then I would try going into the control panel and deleting ALL the USB ports & devices in the device listing on that server. Then reboot your server.  All the USB devices will "re-install" themselves on startup and chances are the printer will start working again.
0
 
LVL 1

Author Closing Comment

by:admincbf
ID: 34145829
Totally spot on, started printing the instant I unticked that box!

Many thanks
0
 
LVL 3

Expert Comment

by:Mestika
ID: 34145935
Glad I could help,

please notice that the reason why the printer might all of the sudden stopped working is because of some changes to the SNMP handling in SP2 for Windows 2003.

Happy printing :-)
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
User profile Size Report 3 75
Can’t delete a file 14 165
MS Printer Preview Searchs for Printers 16 37
Domain Controller FSMO 7 40
I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
On July 14th 2015, Windows Server 2003 will become End of Support, leaving hundreds of thousands of servers around the world that still run this 12 year old operating system vulnerable and potentially out of compliance in many organisations around t…
This Micro Tutorial will give you a basic overview how to record your screen with Microsoft Expression Encoder. This program is still free and open for the public to download. This will be demonstrated using Microsoft Expression Encoder 4.
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

831 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question