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  • Status: Solved
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How to stop spoofed emails?

Hi,

I have a client that has their email hosted at Godaddy.  He's getting hundreds of bounced-back messages that he didn't even send.  So someone is spoofing (?) his account.  How can I stop this, short of erasing the whole account?  

Thanks!
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Rush_2112
Asked:
Rush_2112
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3 Solutions
 
JBond2010Commented:
Firstly check that there are no viruses on any of his systems that are using the email account. Does his hosting provider not provide any spam filtering?
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Tyler LaczkoCommented:
change his password.

contact godaddy if it continues. It is a security issue on their end allowing anonymous users to relay email.
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Tyler LaczkoCommented:
FYI godaddy doesnt advertise their 1800 number but it used to be (not sure if it still works)

1-866-GO-DADDY or 1-866-463-2339
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Rush_2112Author Commented:
We updated the setting in godaddy, created an SPF record, made it so email could only go through godaddy servers.  When I look in the sent folder, there's nothing in there that he didn't send himself.  Yet hundreds of them are coming back undeliverable.  Could it be that it's only spoofed, and not really going through godaddy, if so, can that be stopped?

Thanks
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yarwellCommented:
yes it could be spoofed, on any email client the "from" address is just a text field and you can send email as if it was from anyone. Many ISPs block undeliverable records for this reason - the volume of spoofed mail is huge.
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JBond2010Commented:
Did you run virus scans? Did you check if Godaddy provide spam filtering?
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Rush_2112Author Commented:
going to switch email addresses, I think now that the floodgate is open, we're screwed.  Godaddy is perplexed and couldn't do anything.  Thanks for everyone who helped.
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