?
Solved

Outlook Popping Up and Asking For Password - (XP SP3 and Exchange 2007)

Posted on 2010-11-16
9
Medium Priority
?
1,098 Views
Last Modified: 2012-08-13
I'm using Outlook 2007 SP2 on XP SP3 and I'm connecting to an SBS 2008 Server that is running Exchange 2007.

I occasionally get popups in Outlook asking me to enter my domain credentials so that Outlook can connect to the server. I'm logged into a domain user account and I'm on the LAN where the server resides. I can access other network resources with no problem including all network drives (they don't show disconnected either).

Most of the time Outlook works fine without popping up and asking for credentials.

When I do type in my username and password it doesn't seem to satisfy Outlook. Outlook continues to ask for more passwords and also pops up windows asking about certain certificates.

What could be causing this problem? How do I troubleshoot it?
0
Comment
Question by:HKComputer
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 4

Author Comment

by:HKComputer
ID: 34146319
I hadn't seen that yet but I think that will probably solve my problem. It's going to be a little while until I can read through that and apply and test all of it. But thanks any way.
0
 
LVL 74

Accepted Solution

by:
Glen Knight earned 2000 total points
ID: 34191661
If after you have read my article you are still experiencing problems then please let me know.

The points in the article you need to try first are the Service Packs, make sure the system is fully up to date.  You can do this by following my instructions here: http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/Windows_7/A_3236-Get-more-from-Windows-Updates.html

If you can confirm that everything is upto date then go to check the Kernel Mode Authentication which is a very common problem with Exchange 2007
0
Veeam Disaster Recovery in Microsoft Azure

Veeam PN for Microsoft Azure is a FREE solution designed to simplify and automate the setup of a DR site in Microsoft Azure using lightweight software-defined networking. It reduces the complexity of VPN deployments and is designed for businesses of ALL sizes.

 
LVL 4

Author Comment

by:HKComputer
ID: 34205882
OK, I resolved this problem by installing SP3 for Exchange 2007. I had to use the Installation Tool for SBS 2008 to install it.

I also resolved the security warnings I was getting by creating A records in the local server for autodiscover.mydomain.local and remote.mydomain.local. I also created A records at my hosting company for autodiscover.mydomain.com and remote.mydomain.com that point to the static IP where our Exchange Server is hosted. This allows remote "Outlook Anywhere" clients to function without warnings and errors.

Thanks for the great article. Just a little feedback here on this section:

To accompany this you must have an SSL Certificate that contains the autodiscover.domainname.com URL (whilst you can configure ways around this, it really isn’t worth all the hastle). So purchasing an SAN/UCC Certificate with the following names in is a must for Exchange 2007 and Exchange 2010:


It wasn't clear to me if you were talking only to customers that are hosting their own DNS/Domain Name. If no, then I have to say that I think I resolved this problem quite simply without purchasing an SSL Certificate by creating DNS records (as noted above) and by putting https://servername.domainname.local and https://remote.domainname.com in my trusted sites. Is it likely that I will still have Certificate errors or warnings with this configuration? I'm not aware that I'm having any.
0
 
LVL 74

Expert Comment

by:Glen Knight
ID: 34206174
In an SBS environment the SLP or Service Locator Point is used for autodiscover so the internal A records you have created won't get used by clients that are attached to the domain.

The SAN/UCC certificate is recommended but not required for SBS to work correctly in the default configuration.
0
 
LVL 4

Author Comment

by:HKComputer
ID: 34206272
>In an SBS environment the SLP or Service Locator Point is used for autodiscover so the internal A records you have created won't get used by clients that are attached to the domain.

I trust your word on this more than mine since I don't know much about. I did think that my internal A records stopped those certificate warnings. I guess I'll have to do some more testing.

I plan to put all clients on Exchange soon and I want to be sure that I don't get complaints about popups, warnings, and errors.
0
 
LVL 74

Expert Comment

by:Glen Knight
ID: 34206310
If you have followed my article then you should be fine :)

I specified the SLP just for SBS which wasn't strictly true it's also used in non-sbs environments.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 34869435
This question has been classified as abandoned and is being closed as part of the Cleanup Program. See my comment at the end of the question for more details.
0

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
In this article I discuss my selections of the Top Four free Outlook OST File Viewers available. Open, view and read even damaged OST files by using these tools. They all provide a clear preview of all data such as emails, notes, tasks, calendars, e…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Suggested Courses
Course of the Month10 days, 22 hours left to enroll

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question