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Exchange error downloading offline address book files.

I have a Windows 2008SBS with Exchange 2007 and BlackBerry Enterprise Server 5 Express, I am having lots of problems with orphans messages left on my BlackBerry and I have done so many things and I just found out that in my Sync Conflic Carpet on Outlook I found many messages with errors which I want to suppose are the ones generating this orphans... Could anyone help me in how to solve this errors??..

I have a bunch of this type of error:

11:24:20 Synchronizer Version 12.0.6509
11:24:20 Synchronizing Mailbox 'User’'
11:24:20 Done
11:24:22 Microsoft Exchange offline address book
11:24:22 Not downloading Offline address book files. A server (URL) could not be located.
11:24:22 0X8004010F

And also few of this one:
21:52:46 Mail Conflict Resolution
21:52:46 Subject: {SU:RE: checate estos carros}
21:52:46 EntryID: {CB:70, LPB:000000008DBF571C1A83104AA7880D16D1E8B93C0700E14E981737A95F45BC448B16C8284299000A6244645A0000377C1D2F563583448F2C2114FF1BBD34000A626404320000}
21:52:46 Checking local modifications
21:52:48 HRESULT: 0x80040109
21:52:48 HrConfMsgAutoResolved failure

21:52:52 Mail Conflict Resolution
21:52:52 Subject: {SU:RE: checate estos carros}
21:52:52 EntryID: {CB:70, LPB:000000008DBF571C1A83104AA7880D16D1E8B93C0700E14E981737A95F45BC448B16C8284299000A6244645A0000377C1D2F563583448F2C2114FF1BBD34000A626404320000}
21:52:52 Checking local modifications
21:52:54 Successfully auto-resolved

ASKER CERTIFIED SOLUTION

PenguinN

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marpanet

ASKER

PenguinN, thank you for the information...
How can I test that this issue is resolve?.... or how can I be sure the OAB dosen´t have any issues??

PenguinN

the only way to test is on a blackberry or an other device with this issue, you can test oab on an xp client with outlook 2003 and pres send and recieve . If there is an issue with oab it'll show up.

marpanet

ASKER

Ok,
Let me try... I will post back results...

Are you an Experto on BlackBerry Enterprise? do you know if this issues affects BlackBerry´s?

PenguinN

I am not on a blackberry enterprise but I saw this problem on exchange 2007 and 2010. In the 2010 environment we run at least 20 types of smart devices that had the issue, I changed the oab and devices picked it up when synchronizing so i don't think you will run into problems. Be sure you force an update on your oab before trying from a device otherwise it'll see the old list still. Or wait a wile so oab gets published on schedule.

marpanet

ASKER

PenguinN:
In my Outlook 2007 when ever I click on Send and Receive I get an error:

12:12:10 Synchronizer Version 12.0.6509
12:12:10 Synchronizing Mailbox 'User name´
12:12:10 Synchronizing Hierarchy
12:12:13 Done
12:12:15 Microsoft Exchange offline address book
12:12:15 Not downloading Offline address book files. A server (URL) could not be located.
12:12:15 0X8004010F

So, I assume the issue hasn´t been resolved.. what can I do?

PenguinN

You need to check you server url's for communication. The adresbook is seen but it has no link. I'll look in to it when i finish my diner.

marpanet

ASKER

Have a good diner PinguinN!!

I think it has something to do with the autodiscover.... I don´t have the autodiscover feature enable on my server, because the SSL certificate it´s only for one domain (ofice.mycompany.com), when I inserted in the hosts file serverip autodiscover.mycompany.com then i didn´t get the error... Enabeling the autodiscover feature it´s not an option! :D

PenguinN

Have Bond the offline address list to the primary storgage group

Exchange Management Console > Server Configuration > Mailbox > Database Management tab > First Storage Group Properties (select properties) > Client Settings tab > Offline Address Book field > click browse button and select the respective OAB defined on the Exchange server.

Should me working. Why are you not using autodiscover? Is this because of error with clients?

marpanet

ASKER

Already done that and I have the same error messages!!.. I deleted the profile and created a new one and the error persist!!!...

Why not using autodiscover....??... if you tell me I would say because of $$ money.... The SSL for one subdomain is 10X cheaper than one with multiples subdomain, so if I do not have a valid SSL with autodiscover.companyweb.com all the iPhones, outlooks (using outlook anywhere) are going to start telling me that the SSL for autodisover is not valid....

What else can I do??? :S

PenguinN

Aotodiscover is also a setting on you exchange. It hands out an internal url and an external one, could this be the problem. I remember some problems with external client pointing to the internal .local adres to check for oab. You can sync mail so i believe it could be related to your autodiscover settings of exchange.

marpanet

ASKER

Really weird, because I have this problem only on one external computer which has Outlook 2007, I am running 2010 externally and I do not have the problem... so I don´t know if it better to install 2010 unto that computer and see if the issue is solved rather than move the autodiscover configuration... what do you think??

SOLUTION

PenguinN

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marpanet

ASKER

Thank you Pinguin!!